---
title: "Webchat and FAQ Solution"
ocid: "ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL SERVICES COMPENSATION SCHEME LIMITED"
published: "2022-05-21"
---

# Webchat and FAQ Solution

Buyer: FINANCIAL SERVICES COMPENSATION SCHEME LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37.json)

## Summary

The procurement process for a "Webchat and FAQ Solution" has been completed by the Financial Services Compensation Scheme Limited, located in London, England. This contract falls under the software package and information systems category (CPV Code: 48000000) and involved a direct procurement method via a single tender action. The tender period ended on 30 April 2022, with the contract commencing on 1 May 2022 and scheduled to conclude on 30 April 2023. The total contract value is £33,138.

This tender presents an opportunity for SMEs and voluntary, community and social enterprises (VCSEs) that specialise in software development and customer service solutions. Businesses that can provide innovative webchat functionalities and comprehensive FAQ systems will be particularly well-suited to compete for similar contracts, thereby fostering growth in the technology services sector.

## Notice

Webchat and Frequently Asked Questions solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c64e50b1-147a-4b1a-8885-14a349c07c5d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2022 |
| Submission deadline | 29 Apr 2022 |
| Future notice date | Not specified |
| Award date | 29 Apr 2022 |
| Contract period | 30 Apr 2022 - 30 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £33,138 |
| Lots value | Not specified |
| Awards value | £33,138 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL SERVICES COMPENSATION SCHEME LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3A 7QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Portsoken |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYNTHETIX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 May 2022 at 13:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c64e50b1-147a-4b1a-8885-14a349c07c5d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c64e50b1-147a-4b1a-8885-14a349c07c5d
  21st May 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-91e67866-6fe8-4f8d-b0b0-da2939f45d37.json.