---
title: "GB-Lowestoft: Independent Satisfaction Survey"
ocid: "ocds-b5fd17-920233f6-6727-41b7-84ed-54e632514970"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-920233f6-6727-41b7-84ed-54e632514970"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-920233f6-6727-41b7-84ed-54e632514970.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-920233f6-6727-41b7-84ed-54e632514970.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CEFAS"
published: "2018-08-10"
---

# GB-Lowestoft: Independent Satisfaction Survey

Buyer: CEFAS  
Current stage: Tender  
OCID: ocds-b5fd17-920233f6-6727-41b7-84ed-54e632514970

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-920233f6-6727-41b7-84ed-54e632514970)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-920233f6-6727-41b7-84ed-54e632514970.json)

## Summary

The public procurement process is initiated by Cefas for the tender entitled "Independent Satisfaction Survey" to capture and measure customer satisfaction and opinion regarding Cefas' services. The organisation operates within the services sector, specifically focusing on customer survey services, and is located in Lowestoft, East of England. This procurement is currently in the Tender stage, with a submission deadline of 31 August 2018. The contract value is set between £10,000 and £25,000, with the contract period running from 1 September 2018 to 31 January 2019. The procurement method is classified as an open procedure.

This tender presents a significant opportunity for small and medium enterprises (SMEs) that specialise in survey and data collection services. Businesses capable of providing innovative feedback mechanisms and analytical reporting would be particularly well-suited to compete for this contract. With Cefas emphasising the need for accurate customer satisfaction metrics, firms that can demonstrate expertise in this field may find themselves in a favourable position to secure business and enable improvements in service delivery for Cefas.

## Notice

Cefas require an innovative and extremely accurate means of capturing and measuring customer satisfaction and opinion on Cefas. The data captured is required to be benchmarked against other similar scientific organisations and a full report provided to Cefas. Cefas will then use the findings to produce actions that can be addressed to bring improvement and generate changes to services. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-GB-Lowestoft:-Independent-Satisfaction-Survey/7G4B3N7979 Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/966bb0d8-0cda-45ed-9bd3-4c191c953f05 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Aug 2018 |
| Submission deadline | 31 Aug 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Aug 2018 - 31 Jan 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CEFAS |
| Locality | LOWESTOFT |
| Post town | Norwich |
| Postcode | NR33 0HT |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Kirkley & Pakefield |
| Westminster constituency | Lowestoft |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 10 Aug 2018 at 11:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/966bb0d8-0cda-45ed-9bd3-4c191c953f05

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/966bb0d8-0cda-45ed-9bd3-4c191c953f05
  10th August 2018 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Lowestoft:-Independent-Satisfaction-Survey/7G4B3N7979
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-920233f6-6727-41b7-84ed-54e632514970. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-920233f6-6727-41b7-84ed-54e632514970.json.