--- title: "MVDC - SF - Customer Transaction Management System" ocid: "ocds-b5fd17-922a8211-8dde-40c4-8510-5c29a674dd43" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-922a8211-8dde-40c4-8510-5c29a674dd43" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-922a8211-8dde-40c4-8510-5c29a674dd43.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-922a8211-8dde-40c4-8510-5c29a674dd43.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SE SHARED SERVICES" published: "2017-08-25" --- # MVDC - SF - Customer Transaction Management System Buyer: SE SHARED SERVICES Current stage: Tender OCID: ocds-b5fd17-922a8211-8dde-40c4-8510-5c29a674dd43 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-922a8211-8dde-40c4-8510-5c29a674dd43) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-922a8211-8dde-40c4-8510-5c29a674dd43.json) ## Summary The SE Shared Services is conducting a tender for the "MVDC - SF - Customer Transaction Management System" as part of their "Enhancing the Customer Experience Programme." This initiative focuses on refining services to provide better client-based information and streamline customer interactions through a cloud-based Customer Transaction Management System. The tender is currently in the active phase, with submissions required by the deadline of 2nd October 2017. The project is categorised under "Customer Relation Management software package" within the services industry and will take place in Dorking, Surrey, UK, with a contract value of £300,000 over an initial period extending from 8th January 2018 to 7th January 2021, allowing for up to four one-year extensions. This tender presents a significant opportunity for businesses, particularly Small and Medium-sized Enterprises (SMEs), that specialise in customer relationship management software and associated development services. Companies capable of delivering innovative cloud-based solutions that facilitate both simple and complex customer transactions will be well-positioned to compete. Engaging in this procurement process can help such businesses expand their market presence and collaborate with local government initiatives, ultimately contributing to enhanced customer service solutions in the region. ## Notice The Council has embarked on an 'Enhancing the Customer Experience Programme'. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit (CSU) and departments with the necessary client based information pulled from various back office systems to allow them to deal with as many types of transactions at first point of contact as possible and to automatically update back office systems wherever possible. It is also to bring in a series of work streams around use of social media, a mobile website, e-enabling to encourage further channel shift and self-service. To achieve this the Council is intends to purchase and implement an off site cloud based, Customer Transaction Management System (CTM) solution that will have the capacity to enable both simple & more complex transactions and interactions to be delivered transparently The initial contract will be for three years, with the option for the Council to take up to a maximum of four 1 year extensions. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8f701729-4946-4983-a4b7-55b9c008b70d | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Aug 2017 | | Submission deadline | 2 Oct 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 8 Jan 2018 - 7 Jan 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SE SHARED SERVICES | | Locality | SURREY | | Post town | Redhill | | Postcode | RH4 1SJ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ26 East Surrey | | Local authority | Mole Valley | | Electoral ward | Dorking North | | Westminster constituency | Dorking and Horley | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48445000 - Customer Relation Management software package - 72212445 - Customer Relation Management software development services ## Release History - 25 Aug 2017 at 16:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8f701729-4946-4983-a4b7-55b9c008b70d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8f701729-4946-4983-a4b7-55b9c008b70d 25th August 2017 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sesharedservices/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-922a8211-8dde-40c4-8510-5c29a674dd43. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-922a8211-8dde-40c4-8510-5c29a674dd43.json.