---
title: "Intelligent Services Operations"
ocid: "ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-09-28"
---

# Intelligent Services Operations

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b.json)

## Summary

The Department for Work and Pensions (DWP), based in London, has completed the procurement process titled "Intelligent Services Operations (ISOP)" under the industry category of Business and Management Consultancy and related services. The project aims to enhance Digital IT service performance leveraging real-time information, automation, and intelligent decision-making. It covers multiple regions including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the United Kingdom. The procurement was conducted through a selective process using a call-off from a framework agreement. Key dates include the end of the tender period on 16th September 2024 and the contract duration from 17th September 2024 to 31st October 2024.

This tender represents a substantial opportunity for businesses specialised in digital and IT consultancy to work closely with a major government department like the DWP. Firms focusing on enhancing IT service performance and those with frameworks to implement intelligent systems stand to benefit significantly. While Deloitte LLP, a large firm, has been awarded the contract, the nature of the project and similar future initiatives could open doors for small to medium-sized enterprises (SMEs) and businesses adept at offering innovative digital solutions to enter competitive tenders in this sector.

## Notice

ISOP is an initiative to improve Digital IT service performance using better real time information, more automation, and intelligence led decision making. Changing the way we drive IT service performance across Digital using tools and techniques that are now available; and learning from others on this journey can deliver benefits in IT asset costs, Digital productivity and headcount; overall DWP service performance (almost all DWP services benefit from improved IT service)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b20e9cb1-22eb-470d-a63b-f3f4219dde8c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Sep 2024 |
| Submission deadline | 16 Sep 2024 |
| Future notice date | Not specified |
| Award date | 16 Sep 2024 |
| Contract period | 16 Sep 2024 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £75,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW11 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI34 Wandsworth |
| Local authority | Wandsworth |
| Electoral ward | Shaftesbury & Queenstown |
| Westminster constituency | Battersea |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 28 Sep 2024 at 23:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b20e9cb1-22eb-470d-a63b-f3f4219dde8c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b20e9cb1-22eb-470d-a63b-f3f4219dde8c
  28th September 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9231a337-cec4-4a40-bdc3-315e64886d8b.json.