---
title: "(NU/1589 - 22) Digital Support for VOICE at NICA (National Innovation Centre for Ageing)"
ocid: "ocds-b5fd17-9238a106-a1ea-436b-b835-87e5d4ac1547"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9238a106-a1ea-436b-b835-87e5d4ac1547"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9238a106-a1ea-436b-b835-87e5d4ac1547.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9238a106-a1ea-436b-b835-87e5d4ac1547.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NEWCASTLE UNIVERSITY"
published: "2021-06-07"
---

# (NU/1589 - 22) Digital Support for VOICE at NICA (National Innovation Centre for Ageing)

Buyer: NEWCASTLE UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-9238a106-a1ea-436b-b835-87e5d4ac1547

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## Summary

The contracting process involves Newcastle University procuring digital support services for their VOICE platform, which facilitates public engagement in research related to ageing. The contract, identified as (NU/1589 - 22), was awarded to Sideshow Ltd, valued at £48,600 GBP. The procurement method followed was a selective or restricted procedure, and the contract period spans from 27 May 2021 to 26 February 2022. The initial tender phase concluded on 11 May 2021, with the award published on 7 June 2021, based in the North East region of the United Kingdom.

This procurement offers significant opportunities for businesses specialising in digital support and maintenance services, particularly those with expertise in software development and marketing consultancy. Companies that are small to medium-sized enterprises (SMEs) will find this tender particularly accessible, given the nature of the services required, which includes bug fixing, urgent changes, and implementing new functionalities for the VOICE platform. Businesses experienced in collaborative project environments and service desk support will be well-suited to compete for similar contracts in the future.

## Notice

VOICE was established by Newcastle University to capture the vast experience and mental capital of the public. The digital platform was launched in Autumn 2016, and has revolutionised the ways in which members of the public can contribute their experience, ideas, insights and vision to benefit research and innovation, especially around ageing and demographic change. The existing VOICE digital platform, www.voice-global.org, has allowed us to significantly scale our activity to better serve the public, as well as offering innovative ways for researchers and businesses to harness the public's ideas and knowledge. We are seeking to appoint a supplier to provide a support and maintenance retainer for 8 days a month, for a total period of 9 months for the platform. The supplier will work alongside an internal development team and will provide dedicated resource for bug fixing live issues, making urgent change requests and CMS support - as well as implementing improvements and developing new functionality. The VOICE team need to have access to a service desk system to report issues with the platform, and each request will be subject to an agreed approach based on urgency and priority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/503a5af8-f76e-461b-b6e8-b0b5ae3739f0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jun 2021 |
| Submission deadline | 11 May 2021 |
| Future notice date | Not specified |
| Award date | 25 May 2021 |
| Contract period | 26 May 2021 - 26 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £48,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE UNIVERSITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 7RU |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SIDESHOW |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48480000 - Sales, marketing and business intelligence software package
- 48481000 - Sales or marketing software package
- 72210000 - Programming services of packaged software products
- 72212480 - Sales, marketing and business intelligence software development services
- 72212481 - Sales or marketing software development services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79342000 - Marketing services
- 79413000 - Marketing management consultancy services

## Release History

- 7 Jun 2021 at 09:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/503a5af8-f76e-461b-b6e8-b0b5ae3739f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/503a5af8-f76e-461b-b6e8-b0b5ae3739f0
  7th June 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.ncl.ac.uk

## Provenance

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