---
title: "Liverpool CRC Contact Centre"
ocid: "ocds-b5fd17-92487c09-c9a2-49b2-b531-2d40f352727b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-92487c09-c9a2-49b2-b531-2d40f352727b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-92487c09-c9a2-49b2-b531-2d40f352727b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-92487c09-c9a2-49b2-b531-2d40f352727b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2020-01-20"
---

# Liverpool CRC Contact Centre

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-92487c09-c9a2-49b2-b531-2d40f352727b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-92487c09-c9a2-49b2-b531-2d40f352727b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-92487c09-c9a2-49b2-b531-2d40f352727b.json)

## Summary

The Home Office is seeking a service provider for the "Liverpool CRC Contact Centre" under a selective procurement method, specifically a direct award procedure from a framework agreement. The procurement process has culminated in an active award, with a contract value of £657,000. This contract period commenced on 14th November 2018 and will conclude on 13th November 2020. The primary focus of this procurement falls under the call centre industry category, with delivery addresses spanning across the United Kingdom and several overseas territories.

This tender represents an opportunity for established businesses in the telecommunications and customer service sectors to enhance their service offerings and secure substantial revenue through public sector contracts. Given the nature of the work involved in managing a call centre, businesses that have experience in handling high volumes of customer interactions and are capable of delivering services across diverse geographical locations would be particularly well-suited to compete for this contract.

## Notice

RM1045 direct award procedure

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/10cd529c-e77a-4155-86f4-e105b04af758 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2020 |
| Submission deadline | 2 Jul 2018 |
| Future notice date | Not specified |
| Award date | 1 Jul 2018 |
| Contract period | 14 Nov 2018 - 13 Nov 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £657,000 |
| Lots value | Not specified |
| Awards value | £657,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 20 Jan 2020 at 15:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/10cd529c-e77a-4155-86f4-e105b04af758

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/10cd529c-e77a-4155-86f4-e105b04af758
  20th January 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-92487c09-c9a2-49b2-b531-2d40f352727b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-92487c09-c9a2-49b2-b531-2d40f352727b.json.