---
title: "Contract"
ocid: "ocds-b5fd17-9249631f-ef6f-4ad0-bc18-27982a813384"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9249631f-ef6f-4ad0-bc18-27982a813384"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9249631f-ef6f-4ad0-bc18-27982a813384.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9249631f-ef6f-4ad0-bc18-27982a813384.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "PHOENIX COMMUNITY HOUSING"
published: "2021-06-08"
---

# Contract

Buyer: PHOENIX COMMUNITY HOUSING  
Current stage: Tender  
OCID: ocds-b5fd17-9249631f-ef6f-4ad0-bc18-27982a813384

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9249631f-ef6f-4ad0-bc18-27982a813384)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9249631f-ef6f-4ad0-bc18-27982a813384.json)

## Summary

The Phoenix Community Housing is currently seeking suppliers through an open procedure for their tender titled "Contract." This opportunity falls within the services industry, specifically under call centre services, and is located in London, United Kingdom. The tender was published on 8th June 2021 and has a deadline for submissions set for 12th July 2021. The contract is expected to commence on 4th October 2021 and continue until 4th October 2024, providing a significant period for successful bidders to establish their services.

This tender represents a valuable opportunity for businesses that specialise in call handling and customer service solutions. Companies with a strong background in delivering high-standard telephone services, particularly those that can demonstrate empathetic and professional customer interactions, would be well-placed to compete. Small and medium enterprises (SMEs) are encouraged to participate, as the buying authority values contributions that align with their commitment to resident satisfaction and operational excellence.

## Notice

Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (or persons acting on their behalf) outside of Phoenix's normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix's core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4c5f815d-99d2-44ca-855e-e0122d477666 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jun 2021 |
| Submission deadline | 12 Jul 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 3 Oct 2021 - 4 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PHOENIX COMMUNITY HOUSING |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE6 2RP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Lewisham |
| Electoral ward | Catford South |
| Westminster constituency | Lewisham East |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 8 Jun 2021 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4c5f815d-99d2-44ca-855e-e0122d477666

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4c5f815d-99d2-44ca-855e-e0122d477666
  8th June 2021 - Opportunity notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN162133
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.phoenixch.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9249631f-ef6f-4ad0-bc18-27982a813384. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9249631f-ef6f-4ad0-bc18-27982a813384.json.