--- title: "Housing Disrepair Claims Manager" ocid: "ocds-b5fd17-927958c3-6788-4b27-bcd4-dd8621c5a35c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-927958c3-6788-4b27-bcd4-dd8621c5a35c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-927958c3-6788-4b27-bcd4-dd8621c5a35c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-927958c3-6788-4b27-bcd4-dd8621c5a35c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2024-06-19" --- # Housing Disrepair Claims Manager Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-927958c3-6788-4b27-bcd4-dd8621c5a35c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-927958c3-6788-4b27-bcd4-dd8621c5a35c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-927958c3-6788-4b27-bcd4-dd8621c5a35c.json) ## Summary The Sandwell Metropolitan Borough Council is seeking a Housing Disrepair Claims Manager through an open procurement process. The contract is for supply services of personnel, including temporary staff, with a value of £7978 GBP. The tender deadline is set for June 21, 2024, and the contract period spans from July 1, 2024, to September 30, 2024. The location for this opportunity is the Operations & Development Centre in Oldbury, West Midlands, United Kingdom. This tender offers an opportunity for businesses in the services sector to provide personnel services to the council. Companies with experience in managing housing disrepair claims and providing support in legal matters could be well-suited to compete. The Council will use the In-tend e-Tendering System for this procurement, requiring interested parties to register and submit quotations through the Sandwell MBC In-tend Supplier Portal. Businesses should ensure that all known costs are included in their submissions and comply with the stated deadlines for invoice submission and payment release. ## Notice Job Title: Housing Disrepair Claims Manager Rate of Pay: PS26.70 per hour Hours: 37 per week Location: Operations & Development Centre, Roway Lane, Oldbury, B69 3ES Start Date: ASAP Contract type: Agency Brief description: Local Authorities across the country have seen unprecedented rises in claims for Housing Disrepair. We are looking to recruit a suitably qualified and experienced individual to help manage our caseload alongside our resident team of surveyors and the councils legal service. You will need to review our management of cases to ensure an effective resolution that protects the council from excessive claims and provides appropriate solutions for residents. you will ensure the service delivers to set deadlines, has robust data management, manage and agree cost claims and lead case reviews to embed lessons into our processes and procedures which will improve our repairs service and in turn avoid the need for future claims. As our dedicated HDR manager you will coordinate activity, triage cases alongside our legal teams, assign resources more effectively to higher priority or higher risk cases so that we target our efforts toward maximum impact. From case studies and reviews you will help identify lessons learned and from that develop training needs, process reviews and areas for early intervention to minimise the councils exposure to future claims. Alongside this you will provide support to respond to repair related complaints in order to identify trends and areas for improvement. You will be required to attend court proceedings from time to time as the council's representative to provide evidence of the councils processes and procedures for management of HDR claims. Ideal candidates will have experience of dealing with customers and is able to remain calm in often in stressful situations. Able to understand and interpret complex information and provide clear and concise reports to senior management on performance, service improvements and case outcomes as necessary. You will manage a small team of administrators. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs and stated on each CV. No DBS is required for this role. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From h... Additional information: The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Delivery Notes The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cd179dec-d50f-4c5d-a0d1-d270d4da6b90 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Jun 2024 | | Submission deadline | 21 Jun 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Jul 2024 - 30 Sep 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £7,978 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 19 Jun 2024 at 12:23 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cd179dec-d50f-4c5d-a0d1-d270d4da6b90 - 19 Jun 2024 at 12:23 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cd179dec-d50f-4c5d-a0d1-d270d4da6b90 - 19 Jun 2024 at 11:38 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cd179dec-d50f-4c5d-a0d1-d270d4da6b90 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/cd179dec-d50f-4c5d-a0d1-d270d4da6b90 19th June 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-927958c3-6788-4b27-bcd4-dd8621c5a35c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-927958c3-6788-4b27-bcd4-dd8621c5a35c.json.