---
title: "EW18_001 - Enquiry Handling Tool"
ocid: "ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE UNIVERSITY OF KENT"
published: "2019-02-03"
---

# EW18_001 - Enquiry Handling Tool

Buyer: THE UNIVERSITY OF KENT  
Current stage: Award  
OCID: ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982.json)

## Summary

The University of Kent has completed the procurement process for an enquiry handling tool under the title "EW18_001 - Enquiry Handling Tool." This initiative falls under the software package and information systems industry category and is located in the South East region of the United Kingdom. The procurement method used was an open procedure, with the tender period concluding on 18 January 2019. The awarded contract, valued at £205,000, started on 1 February 2019 and extends until 31 January 2024.

This procurement presents significant opportunities for businesses specialising in software solutions, particularly those focused on enquiry management systems and related technologies. Companies that can offer innovative, efficient, and user-friendly software capable of facilitating communication across organisational boundaries would be particularly well-suited to compete in similar tenders. The emphasis on a self-service knowledge handling system indicates a growing demand for solutions that enhance user engagement and streamline issue resolution.

## Notice

The University procured an enquiry handling system to manage enquiries across the University to provide a seamless visible solution that addresses student and staff needs. The system will sit across organisational boundaries allowing staff and students to easily track the progress of their queries and have access to a self-service knowledge handling system with the ability to escalate issues that are more challenging to resolve.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c9a40511-cee6-455d-a76f-7b9559b89222 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Feb 2019 |
| Submission deadline | 18 Jan 2019 |
| Future notice date | Not specified |
| Award date | 18 Jan 2019 |
| Contract period | 1 Feb 2019 - 31 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £205,000 |
| Lots value | Not specified |
| Awards value | £205,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE UNIVERSITY OF KENT |
| Locality | CANTERBURY |
| Post town | Canterbury |
| Postcode | CT2 7NZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Canterbury |
| Electoral ward | Blean Forest |
| Westminster constituency | Canterbury |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Feb 2019 at 08:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c9a40511-cee6-455d-a76f-7b9559b89222

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c9a40511-cee6-455d-a76f-7b9559b89222
  3rd February 2019 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=374028086
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982.json.