--- title: "For Transparency Purposes Only - Framework Mini Competition Call-Off against UK SBS Market Research Framework Agreement RM1086 MR130001 - Customer Satisfaction Tracker Survey" ocid: "ocds-b5fd17-92af0388-ea91-4ecc-9120-cc473c8c3e0e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-92af0388-ea91-4ecc-9120-cc473c8c3e0e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-92af0388-ea91-4ecc-9120-cc473c8c3e0e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-92af0388-ea91-4ecc-9120-cc473c8c3e0e.json" source: "Contracts Finder" current_stage: "Award" buyer: "MINISTRY OF DEFENCE" published: "2017-07-12" --- # For Transparency Purposes Only - Framework Mini Competition Call-Off against UK SBS Market Research Framework Agreement RM1086 MR130001 - Customer Satisfaction Tracker Survey Buyer: MINISTRY OF DEFENCE Current stage: Award OCID: ocds-b5fd17-92af0388-ea91-4ecc-9120-cc473c8c3e0e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-92af0388-ea91-4ecc-9120-cc473c8c3e0e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-92af0388-ea91-4ecc-9120-cc473c8c3e0e.json) ## Summary The Ministry of Defence has conducted a call-off competition under the UK SBS Market Research Framework Agreement RM1086 for a Customer Satisfaction Tracker Survey. The procurement, structured as a tender, is designed to evaluate the quality of Service Family Accommodation services for personnel and their families both in the UK and overseas. This initiative is classified under the market research services industry, with a contract value of £99,000. The tender period concluded on 19 June 2017, and the contract is scheduled to start on 1 July 2017, lasting until 30 June 2020. The work may involve delivery addresses across various locations including the United Kingdom, the European territories, and the Isle of Man. This tender presents a significant opportunity for businesses specialising in market research, particularly those experienced in customer satisfaction surveys and similar projects. Small and medium enterprises (SMEs) could benefit from this procurement, where they can leverage their expertise in providing qualitative assessments and surveys. Companies that can demonstrate their capability in engaging with service personnel and their families will be well-positioned to compete in this tender process, supporting growth through public sector contracts. ## Notice Notice for call-off competition against Framework RM1086 MR130001 inviting Lot 4 Providers to tender for independent Customer Satisfaction Tracker Survey to assess quality of Service Family Accommodation services for Service Personnel and their families living in England and Wales, and overseas for British Forces Germany and European Support Group. Additional information: Lot 4 Providers under UK Shared Business Service Framework contract RM1086 MR 130001 (OJEU Ref 2013/147-255782) have been invited to tender for this requirement under call-off mini competition procedure. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f2adf7ea-237a-44d5-bac1-ba3481bbeec3 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not applicable | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Jul 2017 | | Submission deadline | 19 Jun 2017 | | Future notice date | Not specified | | Award date | 22 Jun 2017 | | Contract period | 30 Jun 2017 - 30 Jun 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £99,000 | | Lots value | Not specified | | Awards value | £110,070 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF DEFENCE | | Locality | HUNTINGDON | | Post town | Peterborough | | Postcode | PE28 2EA | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH4 Cambridgeshire and Peterborough | | ITL 3 | TLH42 Cambridgeshire CC | | Local authority | Huntingdonshire | | Electoral ward | Hemingford Grey & Houghton | | Westminster constituency | Huntingdon | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | OPINION RESEARCH SERVICES | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey ## Release History - 12 Jul 2017 at 13:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f2adf7ea-237a-44d5-bac1-ba3481bbeec3 - 18 May 2017 at 11:09 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7c557016-7a2e-4e1e-91b0-4574b8c553b6 - 18 May 2017 at 11:01 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7c557016-7a2e-4e1e-91b0-4574b8c553b6 - 18 May 2017 at 10:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7c557016-7a2e-4e1e-91b0-4574b8c553b6 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f2adf7ea-237a-44d5-bac1-ba3481bbeec3 12th July 2017 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/7c557016-7a2e-4e1e-91b0-4574b8c553b6 18th May 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/5b9f3223-53d7-417c-adfd-567dc0a05624 Invitation to Tender Document Set ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-92af0388-ea91-4ecc-9120-cc473c8c3e0e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-92af0388-ea91-4ecc-9120-cc473c8c3e0e.json.