---
title: "Provision of Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071 and Level 3 Business Administrator ST0070 to DWP employees"
ocid: "ocds-b5fd17-92c66dc3-e6a0-4619-8b51-4153e33cfbb3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-92c66dc3-e6a0-4619-8b51-4153e33cfbb3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-92c66dc3-e6a0-4619-8b51-4153e33cfbb3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-92c66dc3-e6a0-4619-8b51-4153e33cfbb3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-07-24"
---

# Provision of Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071 and Level 3 Business Administrator ST0070 to DWP employees

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-92c66dc3-e6a0-4619-8b51-4153e33cfbb3

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## Summary

The Department for Work and Pensions (DWP), based in London, England, has completed a procurement process for the provision of Level 2 Customer Service Practitioner, Level 3 Customer Service Specialist, and Level 3 Business Administrator training to its employees. The procurement falls under the services category with a focus on staff training (CPV: 80511000). The procurement was conducted using a selective method via a call-off from a framework agreement. The awarded contract, valued at GBP 4,458,500, will run from 14 July 2025 to 13 April 2029. Key locations include the British Overseas Territories, Channel Islands, Europe, Isle of Man, the United Kingdom, and the rest of the world. The tender period concluded on 25 April 2025, and the award was published on 24 July 2025.

This tender offers substantial opportunities for SMEs, as the procurement is deemed suitable for such enterprises. The awarded contract to MBKB Ltd, a West Midlands-based SME, underscores the potential benefits for companies specialising in professional training services. Businesses with expertise in developing comprehensive training programmes tailored to large-scale government requirements could leverage similar contracts to expand their service offerings and enhance their reputation within the public sector. The ongoing demand for skilled professionals in public services suggests a vibrant market for companies able to deliver high-quality, scalable training solutions.

## Notice

Provision of Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071 and Level 3 Business Administrator ST0070 to DWP employees

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b814fa86-db02-4190-a012-46cbfff6ad11 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jul 2025 |
| Submission deadline | 25 Apr 2025 |
| Future notice date | Not specified |
| Award date | 7 Jul 2025 |
| Contract period | 13 Jul 2025 - 13 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,458,500 |
| Lots value | Not specified |
| Awards value | £4,458,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MBKB |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 24 Jul 2025 at 11:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b814fa86-db02-4190-a012-46cbfff6ad11

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b814fa86-db02-4190-a012-46cbfff6ad11
  24th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-92c66dc3-e6a0-4619-8b51-4153e33cfbb3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-92c66dc3-e6a0-4619-8b51-4153e33cfbb3.json.