--- title: "NHSX - Framework Agreement for Clinical Communication Tools for NHS Organisations" ocid: "ocds-b5fd17-92cc572c-917c-4954-8ad3-550589058297" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-92cc572c-917c-4954-8ad3-550589058297" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-92cc572c-917c-4954-8ad3-550589058297.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-92cc572c-917c-4954-8ad3-550589058297.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT" published: "2020-07-01" --- # NHSX - Framework Agreement for Clinical Communication Tools for NHS Organisations Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT Current stage: Tender OCID: ocds-b5fd17-92cc572c-917c-4954-8ad3-550589058297 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-92cc572c-917c-4954-8ad3-550589058297) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-92cc572c-917c-4954-8ad3-550589058297.json) ## Summary The NHS South, Central and West Commissioning Support Unit has initiated a tender for a Framework Agreement titled "NHSX - Framework Agreement for Clinical Communication Tools for NHS Organisations". This procurement, classified under IT services, is aimed at providing modern communication tools for NHS trusts in the United Kingdom, particularly to phase out pagers by the end of 2021. The tender's value is set at £3 million, with the framework intended to be valid for two years, starting from 27 July 2020, with a potential extension of one additional year. The tender period will close on 6 July 2020, and the framework will facilitate the purchase of essential communication services that meet specified standards and compliance requirements across NHS organisations. This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in IT services, particularly those offering software as a service (SaaS) solutions geared toward secure messaging, image sharing, and comprehensive customer support. Businesses that can demonstrate innovation in clinical communication tools and meet stringent regulatory requirements would be well-suited to compete for this contract. The accelerated open procedure underscores the urgency of the services required, particularly in the context of enhancing communication during the ongoing healthcare challenges presented by COVID-19. ## Notice NHSX requires a Framework Agreement to be established for NHS Organisations to procure communication services. The Secretary of State announced that NHS trusts will be required to phase out pagers by the end of 2021 and to move to more modern communication tools. The agreed approach, therefore, needs to ensure that NHS trusts can award contracts to suitably qualified and experienced suppliers who can deliver against this requirement, whilst promoting innovation and delivering against a digital maturity model. The framework agreements together with connected call-off agreements will provide contract vehicles for NHS Trusts and Hospitals to purchase systems and services which are assured against the frameworks specifications and standards. The contract value for the framework is GBP 3m and the provisional intention is for the framework to remain open (valid) for 2 years with a potential extension for 12 months. The services provided under the Clinical Communication Tools framework will cover the following; Provision of applications, which will meet the business requirements, mandatory functionality and compliance listed in the short description of this notice. Mandatory functionality: - secure messaging, - image sharing, - staff directory [linked to the global NHS.net address book], - calls. Compliance: - patient safety regulations, - GDPR and UK data protection, - NHSD SCCiO requirements for both DCB0129 clinical safety risk assessment and DCB01260 Clinical Safety Case, - NHS IG DSP Toolkit, - ISO 27001:2017. Associated services which are services associated with the implementation or optimisation of the application. Implementation support - training materials, - video/online/in app training, - 24/7 customer support online/in app/via phone, - online knowledge centre, - 1:1 remote training. Additional services which are an augmentation of the application provided by the supplier. Optional functionality - patient lists, - task management, - video calls, - ERP integration. Call off agreements awarded through the clinical communication tools framework may provide services to NHS Trusts and Hospitals. Services sold under the clinical communication tools framework agreement will generally be sold on the basis of software as a service (SaaS) with licences granted to customer users where appropriate. Additional information: This Framework Agreement is for the use of NHS England and Improvement, Clinical Commissioning Groups, Primary Care Networks, NHS Trusts, NHS Special Health Authorities and all other NHS organisations as found at the following address and updated from time to time. https://www.nhs.uk/ServiceDirectories/Pages/NHSTrustListing.aspx Interested providers will be able to view this notice via the 'current tenders' list on the e-procurement system In-Tend, available on the following link: https://in-tendhost.co.uk/scwcsu/aspx/Home In order to submit a bid, you will need to be registered on the e-procurement system and 'express an interest', and then complete a response as specified within the procurement documents. On registration, please include at least two contacts to allow for access to the system in times of absence. The services are deemed to be subject to the full regime of current EU procurement legislation and as such this tender will be conducted in accordance with, and governed by, the Public Contracts Regulations 2015. This contract will therefore be awarded in accordance with the provisions applicable in Section 5 (sub-section 7) of the Public Contracts Regulations 2015. The contracting authority intends to observe the provisions and 10 day standstill period described in the Public Contracts Regulations 2015. Unsuccessful Bidders and applicants will receive scores and reasons for the decision, including the characteristics and relative advantages of the winning bid and the reasons why the Bidder/applicant was unsuccessful. Deadlines for lodging appeals should be in accordance with the Regulations. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/100f0132-1c2b-40aa-a79f-f3c91545c448 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Jul 2020 | | Submission deadline | 6 Jul 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 26 Jul 2020 - 26 Jul 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS1 3NX | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK51 Bristol, City of | | Local authority | Bristol, City of | | Electoral ward | Central | | Westminster constituency | Bristol Central | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 1 Jul 2020 at 08:37 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/100f0132-1c2b-40aa-a79f-f3c91545c448 - 19 Jun 2020 at 11:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/100f0132-1c2b-40aa-a79f-f3c91545c448 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/100f0132-1c2b-40aa-a79f-f3c91545c448 1st July 2020 - Opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/scwcsu/aspx/Home - https://www.nhs.uk/ServiceDirectories/Pages/NHSTrustListing.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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