---
title: "Customer Satisfaction Research"
ocid: "ocds-b5fd17-92e6f358-e79a-4a5f-864e-7ab5a837dde3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-92e6f358-e79a-4a5f-864e-7ab5a837dde3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-92e6f358-e79a-4a5f-864e-7ab5a837dde3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-92e6f358-e79a-4a5f-864e-7ab5a837dde3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SECURITY INDUSTRY AUTHORITY"
published: "2021-06-29"
---

# Customer Satisfaction Research

Buyer: SECURITY INDUSTRY AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-92e6f358-e79a-4a5f-864e-7ab5a837dde3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-92e6f358-e79a-4a5f-864e-7ab5a837dde3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-92e6f358-e79a-4a5f-864e-7ab5a837dde3.json)

## Summary

The Security Industry Authority conducted a tender titled "Customer Satisfaction Research" aimed at obtaining third-party market research focused on customer satisfaction. This procurement process falls under the research services category and was executed as a selective method through a call-off from an existing framework agreement. The tender was published on 29th June 2021, and the tender period concluded on 12th March 2021, with the actual contract starting on 12th April 2021 and set to end on 11th April 2024. The total value of the contract was £101,615.77 and the delivery address is located in London, postcode E14 1UG.

This procurement offers significant opportunities for businesses in the market research sector, particularly those specialising in customer satisfaction analysis. Companies that have experience with substantial research projects, particularly in a public sector context, would find themselves well-placed to compete for such contracts. Additionally, businesses should consider their capacity to conduct comprehensive and reliable research that meets the standards required by the Security Industry Authority.

## Notice

Third party market research into customer satisfaction. Additional information: Please email us at sia.procurement@sia.gov.uk if you have any queries in relation to this contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c370201b-95ab-4015-8aca-2c109c13b04f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2021 |
| Submission deadline | 12 Mar 2021 |
| Future notice date | Not specified |
| Award date | 6 Apr 2021 |
| Contract period | 11 Apr 2021 - 11 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £101,615 |
| Lots value | Not specified |
| Awards value | £101,615 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECURITY INDUSTRY AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 1UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Mile End |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | I.F.F RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 29 Jun 2021 at 10:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c370201b-95ab-4015-8aca-2c109c13b04f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c370201b-95ab-4015-8aca-2c109c13b04f
  29th June 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-92e6f358-e79a-4a5f-864e-7ab5a837dde3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-92e6f358-e79a-4a5f-864e-7ab5a837dde3.json.