---
title: "LDC-200 Chatbot Implementation"
ocid: "ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LICHFIELD DISTRICT COUNCIL"
published: "2022-08-10"
---

# LDC-200 Chatbot Implementation

Buyer: LICHFIELD DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a

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## Summary

The Lichfield District Council has recently completed the procurement process for the implementation of chatbots on their website to enhance resident experience. The contract, valued at £145,000 GBP, was awarded to ICS.AI LTD through a selective procurement method, calling off from a framework agreement. The contract period is set to start on June 1, 2022, and end on June 1, 2024. The tender stage concluded on May 20, 2022, and the contract was awarded on May 27, 2022. The procurement falls under the IT services category in the United Kingdom.

This opportunity created by the Lichfield District Council's tender for chatbot implementation is particularly suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses offering IT services such as consulting, software development, and Internet support would be well-suited to compete for this contract. The procurement process has provided a platform for selected suppliers to contribute to the digital transformation of public services and engage with a growing market sector.

## Notice

The deployment of chatbots to the LDC website to be able to deliver an enhanced resident experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cd023045-e680-4aa7-aaa1-065ad848c4dc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Aug 2022 |
| Submission deadline | 20 May 2022 |
| Future notice date | Not specified |
| Award date | 26 May 2022 |
| Contract period | 31 May 2022 - 1 Jun 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £145,000 |
| Lots value | Not specified |
| Awards value | £145,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LICHFIELD DISTRICT COUNCIL |
| Locality | LICHFIELD |
| Post town | Walsall |
| Postcode | WS13 6YX |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Lichfield |
| Electoral ward | Stowe |
| Westminster constituency | Lichfield |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICS.AI |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Aug 2022 at 12:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cd023045-e680-4aa7-aaa1-065ad848c4dc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cd023045-e680-4aa7-aaa1-065ad848c4dc
  10th August 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a.json.