---
title: "Provision of Highways England Customer Services Strategy"
ocid: "ocds-b5fd17-930bdaff-bef8-425d-ad50-ebdbeab46b10"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-930bdaff-bef8-425d-ad50-ebdbeab46b10"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-930bdaff-bef8-425d-ad50-ebdbeab46b10.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-930bdaff-bef8-425d-ad50-ebdbeab46b10.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS AGENCY"
published: "2017-09-29"
---

# Provision of Highways England Customer Services Strategy

Buyer: HIGHWAYS AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-930bdaff-bef8-425d-ad50-ebdbeab46b10

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-930bdaff-bef8-425d-ad50-ebdbeab46b10)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-930bdaff-bef8-425d-ad50-ebdbeab46b10.json)

## Summary

The procurement process involves the Highways Agency, which seeks to enhance its customer services strategy through the tender titled "Provision of Highways England Customer Services Strategy." This initiative falls under the Highways consultancy services category and covers a contract value of £37,500. The tender was awarded on 13 March 2017, and the contract period extends from 14 March 2017 to 30 March 2018. The procurement method utilised is classified as 'Other - other', and the delivery addresses include various locations such as the United Kingdom, Europe, and British Overseas Territories.

This tender presents a valuable opportunity for businesses aiming to expand in the public sector, particularly those specialising in consultancy services related to highways and customer service strategies. Small and medium-sized enterprises (SMEs) are encouraged to compete, especially those with relevant experience or innovative solutions in the transportation sector. Given the nature of the procurement, firms capable of demonstrating excellence in customer service and strategic planning will be well-positioned to participate successfully.

## Notice

Provision of Highways England Customer Services Strategy. Additional information: The original award was made on 14/03/2017 for PS25, 000. This notice includes the increase of PS12, 500 to PS37, 500.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6234662f-4026-4e37-a30f-9c6ae06eabcd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - other |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2017 |
| Submission deadline | 13 Mar 2017 |
| Future notice date | Not specified |
| Award date | 13 Mar 2017 |
| Contract period | 14 Mar 2017 - 30 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £37,500 |
| Lots value | Not specified |
| Awards value | £37,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS AGENCY |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 29 Sep 2017 at 15:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6234662f-4026-4e37-a30f-9c6ae06eabcd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6234662f-4026-4e37-a30f-9c6ae06eabcd
  29th September 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a160fbcb-b3ec-4dcb-b349-8f2eb10c9453
  Award (extension) letter

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-930bdaff-bef8-425d-ad50-ebdbeab46b10. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-930bdaff-bef8-425d-ad50-ebdbeab46b10.json.