---
title: "The Provision of Personal Independence Payment New Claim and Re-Assessment Services"
ocid: "ocds-b5fd17-9312c18c-12e3-46b6-af17-fbc40b5497ee"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9312c18c-12e3-46b6-af17-fbc40b5497ee"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9312c18c-12e3-46b6-af17-fbc40b5497ee.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9312c18c-12e3-46b6-af17-fbc40b5497ee.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2017-01-10"
---

# The Provision of Personal Independence Payment New Claim and Re-Assessment Services

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-9312c18c-12e3-46b6-af17-fbc40b5497ee

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9312c18c-12e3-46b6-af17-fbc40b5497ee)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9312c18c-12e3-46b6-af17-fbc40b5497ee.json)

## Summary

The Department for Work and Pensions is seeking providers for the "Provision of Personal Independence Payment New Claim and Re-Assessment Services". This contract falls under the call centre services category and is located in the North West of England. The procurement process has been completed; the contract was awarded on 6th September 2016, with a contract period starting on 1st March 2017 and ending on 29th February 2020. The procurement method was an open procedure, with a total contract value of £11,806,753.

This tender presents significant growth opportunities for businesses specialising in telephony and call centre services. Companies with experience in handling personal independence payments or similar welfare-related services will be well-positioned to compete. As the contract was awarded to Serco Limited, potential entrants should focus on building partnerships or demonstrating innovative service solutions that can enhance the delivery of such critical public services.

## Notice

Work in partnership with DWP delivering the following telephony services : Personal Independence Payment New Claims (PIP NC): For claimants wishing to make a new claim for Personal Independence Payment Personal Independence Payment Re-assessments (PIP R): For claimants wishing to make a new claim who are currently paid Disability Living Allowance

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/792fda72-dbc0-4282-8983-7174b172aa16 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2017 |
| Submission deadline | 20 Jun 2016 |
| Future notice date | Not specified |
| Award date | 5 Sep 2016 |
| Contract period | 1 Mar 2017 - 29 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,806,753 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 10 Jan 2017 at 17:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/792fda72-dbc0-4282-8983-7174b172aa16

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/792fda72-dbc0-4282-8983-7174b172aa16
  10th January 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/05fca212-a70a-45a8-8a8b-14bb88d4e7b5
  Terms and Conditions

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9312c18c-12e3-46b6-af17-fbc40b5497ee. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9312c18c-12e3-46b6-af17-fbc40b5497ee.json.