---
title: "DIGITAL & INFORMATION SERVICES CONTACT CENTRE SUPPORT PACKAGE FOR RUNNING A CISCO ON-PREMISE CONTACT CENTRE"
ocid: "ocds-b5fd17-9366cde0-0af4-4aa1-9c52-7dd18b0f2009"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9366cde0-0af4-4aa1-9c52-7dd18b0f2009"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9366cde0-0af4-4aa1-9c52-7dd18b0f2009.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9366cde0-0af4-4aa1-9c52-7dd18b0f2009.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "YORK TEACHING HOSPITAL NHS FOUNDATION TRUST"
published: "2022-10-03"
---

# DIGITAL & INFORMATION SERVICES CONTACT CENTRE SUPPORT PACKAGE FOR RUNNING A CISCO ON-PREMISE CONTACT CENTRE

Buyer: YORK TEACHING HOSPITAL NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-9366cde0-0af4-4aa1-9c52-7dd18b0f2009

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## Summary

The York Teaching Hospital NHS Foundation Trust has awarded a contract for the provision of DIGITAL & INFORMATION SERVICES CONTACT CENTRE SUPPORT PACKAGE. The contract, valued at £329,451.53 GBP, was awarded to CINOS LIMITED. The procurement method used was selective with Catalogue purchase. The contract period is from 1st October 2022 to 30th September 2025. The tender process was initiated on behalf of the buying organisation based in Scarborough, England, under the services category. The tender advert was last active on 30th September 2022.

This tender presents an opportunity for small and medium-sized enterprises (SMEs) in the software services industry to compete for providing contact centre support services to the York Teaching Hospital NHS Foundation Trust. Businesses specialising in license management software packages, particularly those offering Cisco on-premise contact centre solutions, may find this opportunity well-suited for business growth. The contract duration of 36 months provides a stable revenue stream for the selected supplier, benefiting both the contracting authority and the winning vendor.

## Notice

Cinos Contact centre support Contact Centre Express 160 1st October 2022 36 Months Enghouse Arc 11 1st October 2022 36 Months Redbox Recording 2 1st October 2022 36 Months UC System Support - Medium 1 1st October 2022 36 Months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/48da17e5-9323-479a-b41a-a702662545e6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Catalogue purchase |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2022 |
| Submission deadline | 30 Sep 2022 |
| Future notice date | Not specified |
| Award date | 29 Sep 2022 |
| Contract period | 30 Sep 2022 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £329,451 |
| Lots value | Not specified |
| Awards value | £329,451 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORK TEACHING HOSPITAL NHS FOUNDATION TRUST |
| Locality | SCARBOROUGH |
| Post town | York |
| Postcode | YO12 6QL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Woodlands |
| Westminster constituency | Scarborough and Whitby |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CINOS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48218000 - License management software package

## Release History

- 3 Oct 2022 at 10:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48da17e5-9323-479a-b41a-a702662545e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/48da17e5-9323-479a-b41a-a702662545e6
  3rd October 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9366cde0-0af4-4aa1-9c52-7dd18b0f2009. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9366cde0-0af4-4aa1-9c52-7dd18b0f2009.json.