---
title: "Unified Communication Telephony Solution"
ocid: "ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BLACKBURN WITH DARWEN"
published: "2024-08-16"
---

# Unified Communication Telephony Solution

Buyer: BLACKBURN WITH DARWEN  
Current stage: Award  
OCID: ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e.json)

## Summary

Blackburn with Darwen Borough Council (BDBC) has recently awarded a contract for a Unified Communication Telephony Solution, aimed at updating their existing Skype for Business service with Microsoft Teams telephony. The contract, valued at £500,000, includes services related to Microsoft Teams Voice and SIP Direct Routing network services, integrated with the council's on-premise Netcall contact centre. The contract period starts on 3rd June 2024 and runs until 31st May 2031. The procurement process followed a restricted procedure, focusing on telecommunications networks and related equipment, with the final award being made on 30th May 2024.

This tender represents a significant opportunity for businesses specialising in telecommunications services, particularly those with expertise in Microsoft Teams solutions and SIP network services. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the council seeks innovative solutions to enhance communication capabilities. Bidder requirements include design, hardware supply, installation, configuration, and ongoing support services, offering extensive opportunities for growth and long-term partnerships. Suitable businesses can benefit from a substantial contract that spans over seven years, providing a stable and consistent revenue stream.

## Notice

In response to current and emerging requirements for improved communication facilities, BDBC has decided to replace their existing Skype for Business telephony service with a Microsoft Teams telephony solution, associated SIP Direct Routing network services, and integrated to their existing on-premise Netcall contact centre. Tenders are invited for the supply of services in respect of Microsoft Teams Voice solution and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to the Council a phase migration from BDBC's existing telephony environment to Teams Voice. The three main elements are: * DDI, SIP / Call plan Direct Routing network services * Microsoft Teams Voice (Microsoft licenses will be provided by BDBC's incumbent Microsoft Licensing partner) * Direct Routing SIP connection to BDBC's on-premise Netcall Liberty Converse contact centre To support the phased migration, BDBC are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dae52a89-9917-4b32-a60d-5df4ccc20712 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Aug 2024 |
| Submission deadline | 19 Oct 2023 |
| Future notice date | Not specified |
| Award date | 29 May 2024 |
| Contract period | 2 Jun 2024 - 31 May 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLACKBURN WITH DARWEN |
| Locality | BLACKBURN |
| Post town | Blackburn |
| Postcode | BB1 7DY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD41 Blackburn with Darwen |
| Local authority | Blackburn with Darwen |
| Electoral ward | Blackburn Central |
| Westminster constituency | Blackburn |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CINOS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32412100 - Telecommunications network
- 32500000 - Telecommunications equipment and supplies

## Release History

- 16 Aug 2024 at 08:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dae52a89-9917-4b32-a60d-5df4ccc20712
- 20 Sep 2023 at 09:23 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/627ede34-482e-432f-b9c2-2c1c5dfcb077

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dae52a89-9917-4b32-a60d-5df4ccc20712
  16th August 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/627ede34-482e-432f-b9c2-2c1c5dfcb077
  20th September 2023 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=392c1a1d-9657-ee11-8124-005056b64545
  Advert

## Notice URLs

- http://www.blackburn.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e.json.