---
title: "Longhurst Out of Hours Call Centre"
ocid: "ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ECHELON CONSULTANCY LTD"
published: "2022-07-27"
---

# Longhurst Out of Hours Call Centre

Buyer: ECHELON CONSULTANCY LTD  
Current stage: Award  
OCID: ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8)  
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## Summary

The procurement process for the "Longhurst Out of Hours Call Centre" is managed by Echelon Consultancy Ltd, which is located in Boston, England. The contract falls within the services industry, specifically telephone-answering services and call centre operations. The procurement method used is an open procedure, and the contract has been awarded after the completion of the tender stage. The contract period is set to begin on June 27, 2022, and will run for five years, with a total estimated value of approximately £130,000 per annum, culminating on June 26, 2027.

This tender presents significant opportunities for SMEs, particularly those with expertise in call centre solutions and customer service operations. Businesses that fit well in this field, especially those capable of managing out-of-hours communication effectively, may find this tender to be a valuable prospect for growth. The long-term nature of the contract not only offers financial stability but also an avenue for companies to establish a lasting partnership with a reputable buyer in the public sector.

## Notice

Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c PS130k pa ex VAT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ed6af1c-1022-4425-88d2-7ba80129ff00 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jul 2022 |
| Submission deadline | 16 Mar 2022 |
| Future notice date | Not specified |
| Award date | 29 May 2022 |
| Contract period | 26 Jun 2022 - 27 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | Not specified |
| Awards value | £50,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ECHELON CONSULTANCY LTD |
| Locality | BOSTON |
| Post town | Peterborough |
| Postcode | PE21 7TQ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Boston |
| Electoral ward | Wyberton |
| Westminster constituency | Boston and Skegness |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPELLO CARELINE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 27 Jul 2022 at 12:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ed6af1c-1022-4425-88d2-7ba80129ff00

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1ed6af1c-1022-4425-88d2-7ba80129ff00
  27th July 2022 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=42593&B=ECHELON
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/45191
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8.json.