---
title: "Queue IT Virtual Waiting Room"
ocid: "ocds-b5fd17-93765c9a-74d5-4da9-a3e2-093613a2a030"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-93765c9a-74d5-4da9-a3e2-093613a2a030"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-93765c9a-74d5-4da9-a3e2-093613a2a030.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-93765c9a-74d5-4da9-a3e2-093613a2a030.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2023-05-16"
---

# Queue IT Virtual Waiting Room

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-93765c9a-74d5-4da9-a3e2-093613a2a030

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-93765c9a-74d5-4da9-a3e2-093613a2a030)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-93765c9a-74d5-4da9-a3e2-093613a2a030.json)

## Summary

The Student Loans Company Limited has awarded a contract for the procurement of a Queue IT Virtual Waiting Room solution. The contract falls under the information technology services category and has a value of £64,319.78 GBP. The procurement method used was selective, calling off from a framework agreement. The contract period is from May 1, 2023, to April 30, 2024, with the tender period ending on April 18, 2023, at 5:00 pm (BST). The procurement stage is complete, and the buying organisation, located in Glasgow, Scotland, is the Student Loans Company Limited.

This tender for the Queue IT Virtual Waiting Room solution by the Student Loans Company Limited offers opportunities for businesses specialising in information technology services. Businesses with expertise in virtual queuing services and network traffic management would be well-suited to compete in this tender. The contract period allows for long-term collaboration, presenting a prospect for sustainable business growth. Companies capable of delivering solutions that enhance user experience while ensuring service reliability are encouraged to participate in this procurement process.

## Notice

The Student Loans company has a number of externally facing portals which allow customers including students and repayers to self-serve. Within SLC, we use a virtual queuing service to control the flow of inbound network traffic. The requirement is to procure a solution which will allow traffic to the portal to be restricted in a way which protects the service while also preserving the user experience as much as possible

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a176da74-37b7-4655-b317-4fbd66ed1b0e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2023 |
| Submission deadline | 18 Apr 2023 |
| Future notice date | Not specified |
| Award date | 27 Apr 2023 |
| Contract period | 30 Apr 2023 - 30 Apr 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,319 |
| Lots value | Not specified |
| Awards value | £64,319 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 16 May 2023 at 10:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a176da74-37b7-4655-b317-4fbd66ed1b0e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a176da74-37b7-4655-b317-4fbd66ed1b0e
  16th May 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-93765c9a-74d5-4da9-a3e2-093613a2a030. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-93765c9a-74d5-4da9-a3e2-093613a2a030.json.