---
title: "Customer Relationship and Case Management (CRCM) Solution - AWARD"
ocid: "ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE RIVERSIDE GROUP LIMITED"
published: "2024-01-12"
---

# Customer Relationship and Case Management (CRCM) Solution - AWARD

Buyer: THE RIVERSIDE GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609.json)

## Summary

The Riverside Group Limited has awarded a contract for a Customer Relationship and Case Management (CRCM) Solution. The procurement process, initiated as a tender, aimed to support operational care and support delivery across the UK. The main categories involved are goods, with a focus on CPV codes for software and related services. The contract period runs from October 2, 2023, to October 1, 2028.

This awarded tender presents opportunities for businesses providing Customer Relation Management software, software support, implementation, configuration, and maintenance services. Small and medium-sized enterprises (SMEs) are particularly suited to compete for this contract. The buyer, The Riverside Group Limited, based in Liverpool, is actively seeking suppliers to meet their strategic CRCM solution needs and enhance their service provision nationwide.

## Notice

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f19b65f2-6b1e-4b22-8491-3d0e1adf8142 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2024 |
| Submission deadline | 13 Jul 2023 |
| Future notice date | Not specified |
| Award date | 12 Jan 2024 |
| Contract period | 1 Oct 2023 - 1 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE RIVERSIDE GROUP LIMITED |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L24 8RF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Garston |
| Westminster constituency | Liverpool Garston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HOMELESS LINK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48400000 - Business transaction and personal business software package
- 48440000 - Financial analysis and accounting software package
- 48445000 - Customer Relation Management software package
- 72261000 - Software support services
- 72263000 - Software implementation services
- 72265000 - Software configuration services
- 72267000 - Software maintenance and repair services

## Release History

- 12 Jan 2024 at 09:51 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f19b65f2-6b1e-4b22-8491-3d0e1adf8142
- 12 Jan 2024 at 09:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f19b65f2-6b1e-4b22-8491-3d0e1adf8142

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f19b65f2-6b1e-4b22-8491-3d0e1adf8142
  12th January 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/theriversidegroup/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609.json.