---
title: "Customer Relationship Management Solution DBS"
ocid: "ocds-b5fd17-938b0115-c051-493c-b236-d4e32153fe03"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-938b0115-c051-493c-b236-d4e32153fe03"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-938b0115-c051-493c-b236-d4e32153fe03.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-938b0115-c051-493c-b236-d4e32153fe03.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DISCLOSURE AND BARRING SERVICE"
published: "2022-07-25"
---

# Customer Relationship Management Solution DBS

Buyer: DISCLOSURE AND BARRING SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-938b0115-c051-493c-b236-d4e32153fe03

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-938b0115-c051-493c-b236-d4e32153fe03)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-938b0115-c051-493c-b236-d4e32153fe03.json)

## Summary

The Disclosure and Barring Service is conducting a procurement process for a Customer Relationship Management (CRM) Solution, specifically a small-scale proof of concept. The contract is valued at £181,191 and falls under the category of Customer Relationship Management software development services. The procurement method employed is selective, with the contract having started on 21st February 2022 and set to conclude on 20th February 2024. The procurement stage has reached the award phase, with the relevant documents published on 25th July 2022.

This tender presents an excellent opportunity for businesses specialising in software development services, particularly those with a focus on CRM solutions. Small and medium enterprises (SMEs) are encouraged to explore this prospect, as the procurement process is designed to allow for SME participation. Companies that can provide innovative CRM solutions tailored to the needs of the public sector could greatly benefit from engaging with this procurement opportunity.

## Notice

Small-scale proof of concept Customer Relationship Management Solution DBS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e12172f3-10b7-4317-82bb-e9881c740595 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jul 2022 |
| Submission deadline | 21 Dec 2021 |
| Future notice date | Not specified |
| Award date | 31 Jan 2022 |
| Contract period | 21 Feb 2022 - 20 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £181,191 |
| Lots value | Not specified |
| Awards value | £181,191 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DISCLOSURE AND BARRING SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1QY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 25 Jul 2022 at 14:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e12172f3-10b7-4317-82bb-e9881c740595

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e12172f3-10b7-4317-82bb-e9881c740595
  25th July 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-938b0115-c051-493c-b236-d4e32153fe03. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-938b0115-c051-493c-b236-d4e32153fe03.json.