---
title: "Telephone Payment Service"
ocid: "ocds-b5fd17-93b7571d-eb77-4ac0-8199-4d8a91c7c5ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-93b7571d-eb77-4ac0-8199-4d8a91c7c5ae"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-93b7571d-eb77-4ac0-8199-4d8a91c7c5ae.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-93b7571d-eb77-4ac0-8199-4d8a91c7c5ae.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2022-12-22"
---

# Telephone Payment Service

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-93b7571d-eb77-4ac0-8199-4d8a91c7c5ae

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-93b7571d-eb77-4ac0-8199-4d8a91c7c5ae)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-93b7571d-eb77-4ac0-8199-4d8a91c7c5ae.json)

## Summary

The H M Revenue & Customs has awarded a contract for the provision of secure payment services for its contact centres. The procurement, titled "Telephone Payment Service," falls under IT services and consulting categories. The contract is valued at £2,751,977.43 and was awarded via a selective procurement method with a call-off from a framework agreement. The contract period will start on February 14, 2023, and may extend up to February 13, 2026. The tender period ended on July 26, 2022.

This contract presents an opportunity for businesses providing services related to secure payment systems, IT consulting, and software development. Small and medium-sized enterprises (SMEs) would be well-suited to compete for this contract. The buying organization, H M Revenue & Customs, located in Salford, England, is the contracting authority. Businesses interested in this opportunity should note the tight procurement schedule and the potential for contract extensions, which can provide long-term growth prospects.

## Notice

Contract for the direct provision of secure payment services (Agent Assist) to the Buyer for use in its contact centres. The initial term of the contract is 12 months; however there is the option to extend this contract for 2 periods of up to 12 months each

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/014a3b71-ec3b-4e2d-8689-7c153d6f3162 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Dec 2022 |
| Submission deadline | 25 Jul 2022 |
| Future notice date | Not specified |
| Award date | 25 Mar 2022 |
| Contract period | 14 Feb 2023 - 13 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,751,977 |
| Lots value | Not specified |
| Awards value | £2,751,977 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PCI-PAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 Dec 2022 at 13:33 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/014a3b71-ec3b-4e2d-8689-7c153d6f3162
- 22 Dec 2022 at 10:59 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/014a3b71-ec3b-4e2d-8689-7c153d6f3162
- 27 Jul 2022 at 11:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/014a3b71-ec3b-4e2d-8689-7c153d6f3162

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/014a3b71-ec3b-4e2d-8689-7c153d6f3162
  22nd December 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c656025c-11c5-4ce1-ae48-05d5d789e729

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-93b7571d-eb77-4ac0-8199-4d8a91c7c5ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-93b7571d-eb77-4ac0-8199-4d8a91c7c5ae.json.