---
title: "Real-time Voice of the Customer Feedback"
ocid: "ocds-b5fd17-93d90fee-6abd-45bb-85c2-475fc0f8740c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-93d90fee-6abd-45bb-85c2-475fc0f8740c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-93d90fee-6abd-45bb-85c2-475fc0f8740c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-93d90fee-6abd-45bb-85c2-475fc0f8740c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HERTFORDSHIRE CONSTABULARY"
published: "2019-06-13"
---

# Real-time Voice of the Customer Feedback

Buyer: HERTFORDSHIRE CONSTABULARY  
Current stage: Award  
OCID: ocds-b5fd17-93d90fee-6abd-45bb-85c2-475fc0f8740c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-93d90fee-6abd-45bb-85c2-475fc0f8740c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-93d90fee-6abd-45bb-85c2-475fc0f8740c.json)

## Summary

The procurement process involves Hertfordshire Constabulary, which is seeking to secure a 12-month contract for hosting and supplying software services aimed at capturing real-time and multi-channel feedback from the public. The tender, titled "Real-time Voice of the Customer Feedback," falls under the IT services category and has been classified with CPV code 72000000. The tender period concluded on 19th December 2018, while the contract period is set to run from 25th February 2019 to 25th February 2020. The procurement method used was selective, with the contract value amounting to £60,000.

This tender presents a valuable opportunity for businesses specialising in IT services, particularly those that offer software development and consulting. Companies that are responsive to customer feedback and can provide advanced solutions for public sector clients will find this tender particularly relevant. Small and medium-sized enterprises (SMEs) may have an advantage as they are encouraged to participate in such contracts, potentially fostering growth through collaborations with larger organisations like Hertfordshire Constabulary.

## Notice

12 month contract for Hertfordshire Constabulary to host and supply software services to capture real-time and multi-channel feedback from the public. This is responsive and pro-active giving a 'Voice of the Customer' dashboard view and reports to Hertfordshire Constabulary.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1c1caddf-16b1-41fb-9828-4045d9f6eaeb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jun 2019 |
| Submission deadline | 19 Dec 2018 |
| Future notice date | Not specified |
| Award date | 18 Dec 2018 |
| Contract period | 25 Feb 2019 - 25 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE CONSTABULARY |
| Locality | WHITCHURCH |
| Post town | Shrewsbury |
| Postcode | SY13 1TJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG22 Shropshire |
| Local authority | Shropshire |
| Electoral ward | Whitchurch South |
| Westminster constituency | North Shropshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RAPIDE COMMUNICATION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Jun 2019 at 14:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1c1caddf-16b1-41fb-9828-4045d9f6eaeb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1c1caddf-16b1-41fb-9828-4045d9f6eaeb
  13th June 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-93d90fee-6abd-45bb-85c2-475fc0f8740c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-93d90fee-6abd-45bb-85c2-475fc0f8740c.json.