---
title: "Service Trasformation Optimisation and Acceleration of Change and Transformation Service"
ocid: "ocds-b5fd17-93fb6d37-d94f-43ea-b6dc-1a3603be38d7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-93fb6d37-d94f-43ea-b6dc-1a3603be38d7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-93fb6d37-d94f-43ea-b6dc-1a3603be38d7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-93fb6d37-d94f-43ea-b6dc-1a3603be38d7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-04-21"
---

# Service Trasformation Optimisation and Acceleration of Change and Transformation Service

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-93fb6d37-d94f-43ea-b6dc-1a3603be38d7

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## Summary

The Department for Work and Pensions has recently completed a tender titled "Service Transformation: Optimisation and Acceleration of Change and Transformation Service," which falls under the IT services consulting industry category. This procurement process was initiated as part of a significant transformation programme aimed at enhancing departmental efficiency and citizen experience amidst challenging conditions exacerbated by Covid-19. The tender was awarded on 30 November 2020, with the contract period running until 31 March 2021, and had a total value of £751,200. The procurement method used was selective, leveraging a call-off from an existing framework agreement.

This tender presents opportunities for businesses specialising in IT services, particularly those capable of delivering comprehensive change management strategies and implementation plans. Small and medium-sized enterprises (SMEs) with expertise in building change capability teams and facilitating operational improvements are well-suited to compete for similar contracts. With the emphasis on delivering improved services at pace, companies that can demonstrate agility and innovative solutions will likely find a competitive advantage in future tenders from the Department for Work and Pensions.

## Notice

DWP has embarked on a critical and ambitious transformation programme, acknowledged as a top priority for the Department. The programme will see the Department achieve the principles within the Target Operating Model, achieve significant efficiency savings and deliver a transformed experience for citizens. This needs to be achieved at incredible pace and in an exceptionally challenging environment - balancing unprecedented demand on services, limited available investment and delivery impacts of Covid 19. Supplier will provide three key areas of change acceleration: 1. Benefit driven implementation plans. 2. Build the new change capability team. 3. Architect the channel shift and TOM implications.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3aca1d2b-76df-4250-8b88-f77c651a9cd6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2021 |
| Submission deadline | 27 Nov 2020 |
| Future notice date | Not specified |
| Award date | 30 Nov 2020 |
| Contract period | 30 Nov 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £751,200 |
| Lots value | Not specified |
| Awards value | £751,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY5 4ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD44 Lancaster and Wyre |
| Local authority | Wyre |
| Electoral ward | Stanah |
| Westminster constituency | Blackpool North and Fleetwood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HIPPO DIGITAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Apr 2021 at 17:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3aca1d2b-76df-4250-8b88-f77c651a9cd6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3aca1d2b-76df-4250-8b88-f77c651a9cd6
  21st April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/694104ab-1750-4f89-9c13-61577d51098c
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-93fb6d37-d94f-43ea-b6dc-1a3603be38d7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-93fb6d37-d94f-43ea-b6dc-1a3603be38d7.json.