--- title: "Healthwatch and NHS Complaints Advocacy Service" ocid: "ocds-b5fd17-93fe97ab-a2a0-4ae4-aeba-546f1d3eddf3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-93fe97ab-a2a0-4ae4-aeba-546f1d3eddf3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-93fe97ab-a2a0-4ae4-aeba-546f1d3eddf3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-93fe97ab-a2a0-4ae4-aeba-546f1d3eddf3.json" source: "Contracts Finder" current_stage: "Award" buyer: "SWINDON BOROUGH COUNCIL" published: "2022-04-04" --- # Healthwatch and NHS Complaints Advocacy Service Buyer: SWINDON BOROUGH COUNCIL Current stage: Award OCID: ocds-b5fd17-93fe97ab-a2a0-4ae4-aeba-546f1d3eddf3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-93fe97ab-a2a0-4ae4-aeba-546f1d3eddf3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-93fe97ab-a2a0-4ae4-aeba-546f1d3eddf3.json) ## Summary Swindon Borough Council is seeking expressions of interest for the Healthwatch and NHS Complaints Advocacy Service, classified under health and social work services. This procurement is currently in the award stage, with the contract period set to begin on 1st April 2021 for an initial 36 months, potentially extendable for a further year. The total value of the contract is £549,600, and interested suppliers were required to submit their responses by 6th January 2021. Clarifications on the tender documents were to be submitted by 15th December 2020. This opportunity in the health and social care sector can significantly benefit organisations specialising in related advocacy services, particularly those with experience in community health. Businesses with the capacity to deliver independent and confidential advocacy could be well-suited to compete, as the contract aims to support residents of Swindon effectively. Companies interested in this service are encouraged to engage with the ProContract portal for further details and requirements. ## Notice Healthwatch and NHS Complaints Advocacy Service Swindon Borough Council invites expressions of interest from suitably qualified and experienced service providers for the provision of a Healthwatch and NHS Complaints Advocacy Service. Project Description Swindon Borough Council is looking to procure a Healthwatch and NHS Complaints Advocacy Service that will provide the following: * LOT 1 - Healtwatch service The service wil be amindependent champion for people who use health and social care services. By understanding the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf. * Lot 2 - NHS Advocacy Service Provide a free, independent and confidential advocacy service to the residents of Swindon. Full details relating to the Services are provided in the tender documents. To participate, Suppliers will need to Register as a Supplier with ProContract, www.supplyingthesouthwest.org.uk, then Register an Interest before obtaining access to the tender documents. In the event of difficulties registering as a supplier, please refer to the System Administrator Proactis support team ProContractSuppliers@proactis.com Contract Period The contract will be initially for a period of 36 months commencing 1st April 2021 with the option to extend for a further 12 months as per the contract terms and conditions. Tender Responses Tender Responses are required to be submitted no later than 6th Janury 2021, 1200:00:00 hrs UK Local time via ProContract tender portal - https://www.supplyingthesouthwest.org.uk/ Tender Clarifications If you require any clarifications on the tender documents, please submit these in writing via Messaging in ProContract tender portal, including the project reference and title clearly in the Subject title, by 15th December 2020, 1200:00:00 hrs UK Local time. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0a5c5f1f-c1c6-4cca-8c21-2c8bf1cea3f2 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Apr 2022 | | Submission deadline | 6 Jan 2021 | | Future notice date | Not specified | | Award date | 26 Feb 2021 | | Contract period | 31 Mar 2021 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £549,600 | | Lots value | Not specified | | Awards value | £428,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SWINDON BOROUGH COUNCIL | | Locality | SWINDON | | Post town | Swindon | | Postcode | SN1 2JH | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK71 Swindon | | Local authority | Swindon | | Electoral ward | Eastcott | | Westminster constituency | Swindon South | | Delivery location | TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 2 | | Supplier names | THE CARE FORUM; VOICEABILITY | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services - 85323000 - Community health services ## Release History - 4 Apr 2022 at 10:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0a5c5f1f-c1c6-4cca-8c21-2c8bf1cea3f2 - 6 Nov 2020 at 16:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2efdb54b-e471-4349-a508-9ccec40eb607 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0a5c5f1f-c1c6-4cca-8c21-2c8bf1cea3f2 4th April 2022 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/2efdb54b-e471-4349-a508-9ccec40eb607 6th November 2020 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.swindon.gov.uk/ - https://www.supplyingthesouthwest.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-93fe97ab-a2a0-4ae4-aeba-546f1d3eddf3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-93fe97ab-a2a0-4ae4-aeba-546f1d3eddf3.json.