---
title: "ITQ for the provision of an IT Service Management Tool - AWARD"
ocid: "ocds-b5fd17-9400d8ed-2544-47f0-9892-a09a4a16ab3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9400d8ed-2544-47f0-9892-a09a4a16ab3a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9400d8ed-2544-47f0-9892-a09a4a16ab3a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9400d8ed-2544-47f0-9892-a09a4a16ab3a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2018-05-10"
---

# ITQ for the provision of an IT Service Management Tool - AWARD

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9400d8ed-2544-47f0-9892-a09a4a16ab3a

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## Summary

The Sandwell Metropolitan Borough Council is seeking quotations for an IT Service Management Tool (ITSMT) in the West Midlands, UK. This procurement process is classified under software support services and has reached the Award stage. The contract is intended to span up to three years, starting from December 1, 2017, to November 30, 2020. Interested vendors must have submitted their quotations by the deadline of 15:00 on 11 October 2017, using the In-tend e-Tendering System, which streamlines the submission process for participants.

This tender presents a substantial opportunity for software vendors specialising in IT service management solutions to engage with a local government authority. Businesses that have experience in delivering ITSMT software capable of enhancing operational efficiencies and customer service would be particularly well-suited to compete. By successfully securing this contract, vendors can establish a significant long-term relationship with Sandwell Metropolitan Borough Council, catering to their ongoing IT support needs.

## Notice

ITQ for the provision of an IT Service Management Tool Sandwell Metropolitan Borough Council (the Council) is seeking quotations from potential providers for the provision of an IT Service Management Tool (ITSMT). The Council's IT department provide support to approximately 4500 users and have about 4000 end points to support. The Council's IT environment is mainly built up using the Microsoft stack. A project to implement Citrix across the authority is already underway. Potential providers of ITSMT software must be able to demonstrate that their application can meet the Council's requirements to increase efficiencies and improve customer service. It is the Council's intention that the contract will be awarded for up to a 3-year period. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the Quotation document or other related documents. In Order To View a On-Line Questionnaire (if applicable) or Submit a Quotation, you will be required to' Opt-In'. Please be mindful that if you are cut and pasting your question responses onto the On-Line Questionnaire that you do so from a notepad document, this is due to the fact that some special characters are not accepted within the On-Line Questionnaire. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Wednesday 11 October 2017 at 15:00hrs

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e8f0762a-dd56-44e8-b119-08f88c952c7a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 May 2018 |
| Submission deadline | 11 Oct 2017 |
| Future notice date | Not specified |
| Award date | 25 Mar 2018 |
| Contract period | 1 Dec 2017 - 30 Nov 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B69 3DB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HOUSE-ON-THE-HILL SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72222300 - Information technology services
- 72261000 - Software support services
- 72263000 - Software implementation services

## Release History

- 10 May 2018 at 08:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e8f0762a-dd56-44e8-b119-08f88c952c7a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e8f0762a-dd56-44e8-b119-08f88c952c7a
  10th May 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/sandwellmbc

## Provenance

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