---
title: "IT Service Management Platform (ITSM) Licences, Support and Maintenance"
ocid: "ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Maritime & Coastguard Agency"
published: "2026-10-02"
---

# IT Service Management Platform (ITSM) Licences, Support and Maintenance

Buyer: Maritime & Coastguard Agency  
Current stage: Award  
OCID: ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b.json)

## Summary

The Maritime and Coastguard Agency (MCA) bought licences, support and maintenance for a modern, cloud-based IT service management platform to replace its legacy tools. The system is intended to support ITIL-aligned service processes and improve service delivery through automation, analytics and integration with the agency’s digital systems. Expected operational outcomes include faster issue resolution, more accurate configuration management data and improved self-service for users. This is an IT software and support service requirement, rather than a purchase of standalone hardware. Delivery locations cover the United Kingdom and a range of other locations, including Europe, the Channel Islands, the Isle of Man and overseas territories. The MCA is the buying organisation.

The procurement is complete and the contract was awarded to XMA Limited. The award was made on 9 September 2026, with the contract running from 10 September 2026 to 31 January 2032. The awarded value is £111,400. The MCA ran a further competition under the Technology Products & Associated Services 2 framework, using a call-off from the framework. The competition deadline was 16 July 2026 at 11:00. The procurement was categorised as a service and was identified as suitable for small and medium-sized businesses and voluntary, community and social enterprises. No individual lots are recorded for the award. The procurement data does not state the evaluation criteria.

This award provides evidence that the MCA buys cloud-based IT service management software together with licences, support and maintenance, using a further competition through a government technology framework. Suppliers aiming to compete for a comparable requirement for this buyer would need to offer a platform capable of replacing legacy service-management tools and supporting ITIL-aligned processes. The stated aims point to relevant strengths in service automation, analytics, integration with the MCA’s digital systems, user self-service and configuration management. The successful supplier was a large business, while the procurement was also identified as suitable for SMEs and voluntary, community and social enterprises. This indicates that smaller suppliers were considered eligible, although the awarded supplier’s size shows that a credible competitor must be able to deliver the full platform and continuing support requirement.

## Notice

The MCA has a requirement for a modern, cloud-based ITSM platform to replace the legacy toolset, enabling improved service delivery, automation, analytics, and integration with MCA's digital ecosystem. The new solution will support ITIL-aligned processes, enhance user experience, and deliver measurable benefits including faster resolution times, improved CMDB accuracy, and better self-service. This solution was tendered as a Further Competition under Government Commercial Agency framework Technology Products & Associated Services 2, under Lot 3.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9ef65ed7-e5ae-45b2-839f-26d0832814dc |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Sep 2026 |
| Contract period | 10 Sep 2026 - 31 Jan 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £111,400 |
| Lots value | Not specified |
| Awards value | £111,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Maritime & Coastguard Agency |
| Locality | SOUTHAMPTON |
| Postcode area | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Oct 2026 at 18:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9ef65ed7-e5ae-45b2-839f-26d0832814dc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9ef65ed7-e5ae-45b2-839f-26d0832814dc
  2nd October 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b9b08c34-2bb8-40da-bb61-c996b1e7d2a0
  n/a

## Notice URLs

- https://www.gov.uk/government/organisations/maritime-and-coastguard-agency

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b.json.