---
title: "Customer Experience Engine and maturity"
ocid: "ocds-b5fd17-94165965-8e74-47c6-9b10-9f1e780ce331"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-94165965-8e74-47c6-9b10-9f1e780ce331"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-94165965-8e74-47c6-9b10-9f1e780ce331.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-94165965-8e74-47c6-9b10-9f1e780ce331.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2023-10-23"
---

# Customer Experience Engine and maturity

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-b5fd17-94165965-8e74-47c6-9b10-9f1e780ce331

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## Summary

The National Highways organisation in England has awarded a contract for the "Customer Experience Engine and maturity Research" project to KPMG LLP. The procurement process used a selective method by calling off from a framework agreement. The contract value is £189,752 in GBP, with a contract period from September 14, 2023, to March 31, 2024.

This contract presents an opportunity for businesses providing research and development consultancy services to contribute to the Customer Experience Engine and maturity Research project. Companies with expertise in this industry category and experience in working with framework agreements may find this tender suitable for business growth and collaboration with National Highways.

## Notice

Customer Experience Engine and maturity Research

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e9ba810c-921e-49d1-8dc4-3d32db664938 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2023 |
| Submission deadline | 13 Sep 2023 |
| Future notice date | Not specified |
| Award date | 13 Sep 2023 |
| Contract period | 13 Sep 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £189,752 |
| Lots value | Not specified |
| Awards value | £189,752 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS11 9AR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Beeston & Holbeck |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73200000 - Research and development consultancy services

## Release History

- 23 Oct 2023 at 12:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e9ba810c-921e-49d1-8dc4-3d32db664938

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e9ba810c-921e-49d1-8dc4-3d32db664938
  23rd October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-94165965-8e74-47c6-9b10-9f1e780ce331. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-94165965-8e74-47c6-9b10-9f1e780ce331.json.