--- title: "24/7 Student Assistance Programme" ocid: "ocds-b5fd17-942c6a15-9f78-4b2c-a61c-be1bf768cb27" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-942c6a15-9f78-4b2c-a61c-be1bf768cb27" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-942c6a15-9f78-4b2c-a61c-be1bf768cb27.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-942c6a15-9f78-4b2c-a61c-be1bf768cb27.json" source: "Contracts Finder" current_stage: "Award" buyer: "UNIVERSITY OF CHESTER" published: "2024-09-25" --- # 24/7 Student Assistance Programme Buyer: UNIVERSITY OF CHESTER Current stage: Award OCID: ocds-b5fd17-942c6a15-9f78-4b2c-a61c-be1bf768cb27 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-942c6a15-9f78-4b2c-a61c-be1bf768cb27) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-942c6a15-9f78-4b2c-a61c-be1bf768cb27.json) ## Summary The University of Chester has completed the procurement process for a 24/7 Student Assistance Programme. This programme, falling under the health and social work services category, was tendered through the UK Open Procedure under the Public Contracts Regulations 2015 and subsequent amendments. The tender was announced on 15th July 2024, with a deadline for submissions on 14th August 2024. The contract, valued at £250,000 GBP and awarded to Health Assured Ltd on 30th August 2024, will run from 1st September 2024 to 31st August 2029. The service aims to provide continuous wellbeing, counselling, and mental health support to approximately 14,500 students enrolled at the University, located in the North West of England. This tender represents a significant opportunity for businesses within the health and social work sector, particularly those specialising in mental health and counselling services. The requirement for a round-the-clock support system suggests a substantial engagement, suitable for both SMEs and larger organizations. Companies with a proven track record in delivering comprehensive wellness programmes and those capable of offering both telephone and online support will find this contract particularly fitting. Leveraging this opportunity could enable such businesses to expand their service offerings and build long-term relationships with the academic sector. ## Notice This Award Notice follows the University of Chester seeking tenders for a 24/7 Student Assistance Programme through the UK Open Procedure under the Public Contracts Regulations 2015 and The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020.The CPV Codes fall under Schedule 2 Social and Other Specific Services, the 'Light Touch Regime'. The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To complement our existing provision within our own Student Services department, and to ensure students have access to wellbeing and mental health support at any time (24/7, 365 days a year), the University of Chester was looking to establish a contract for the provision of both telephone and online wellbeing, counselling, and mental health support. The Service will cover all University of Chester students from enrolment to graduation, which is approximately 14,500 students. This service will provide confidential support for a range of matters that may impact student wellbeing and mental health and seek to resolve, manage and prevent issues where possible. Please note the values in this award notice have been rounded up and the contract dates include optional extension periods. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/93217daa-5e9d-47ef-be6a-9459cf0e58bd | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Sep 2024 | | Submission deadline | 14 Aug 2024 | | Future notice date | Not specified | | Award date | 29 Aug 2024 | | Contract period | 31 Aug 2024 - 31 Aug 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £300,000 | | Lots value | Not specified | | Awards value | £250,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF CHESTER | | Locality | CHESTER | | Post town | Chester | | Postcode | CH1 4BJ | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD6 Cheshire | | ITL 3 | TLD63 Cheshire West and Chester | | Local authority | Cheshire West and Chester | | Electoral ward | Chester City & the Garden Quarter | | Westminster constituency | Chester North and Neston | | Delivery location | TLD North West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | HEALTH ASSURED | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 25 Sep 2024 at 10:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/93217daa-5e9d-47ef-be6a-9459cf0e58bd - 29 Jul 2024 at 15:55 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/70eb4d50-970a-49b6-9c39-a227a870bb02 - 15 Jul 2024 at 15:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/70eb4d50-970a-49b6-9c39-a227a870bb02 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/93217daa-5e9d-47ef-be6a-9459cf0e58bd 25th September 2024 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/70eb4d50-970a-49b6-9c39-a227a870bb02 29th July 2024 - Opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/universityofchester ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-942c6a15-9f78-4b2c-a61c-be1bf768cb27. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-942c6a15-9f78-4b2c-a61c-be1bf768cb27.json.