---
title: "East of England Crisis Text Support Service"
ocid: "ocds-b5fd17-94338f97-cc1e-4e46-8278-a0bb3023fcc3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-94338f97-cc1e-4e46-8278-a0bb3023fcc3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-94338f97-cc1e-4e46-8278-a0bb3023fcc3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-94338f97-cc1e-4e46-8278-a0bb3023fcc3.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD"
published: "2025-09-12"
---

# East of England Crisis Text Support Service

Buyer: CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD  
Current stage: Tender  
OCID: ocds-b5fd17-94338f97-cc1e-4e46-8278-a0bb3023fcc3

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## Summary

The Cambridgeshire and Peterborough Integrated Care Board is inviting tenders for the provision of a regional 24/7 Crisis Text Support Service for the East of England. This service aims to provide urgent, confidential, and accessible support via text messaging for individuals experiencing mental health crises. The procurement process is currently at the Tender stage, utilising an open procedure due to its above-threshold nature. Interested parties should note the tender deadline of 13th October 2025. The contract, which spans from 23rd February 2026 to 30th March 2028, falls under the Community Health Services category with a focus on services, and it will be delivered in the East of England, UK.

This tender presents a substantial opportunity for businesses specialising in community health services, especially those adept at innovative and reliable digital support solutions. The estimated contract value is £2,400,000, offering significant growth potential for Small and Medium-sized Enterprises (SMEs). The successful provider will gain the opportunity to collaborate closely with NHS bodies, enhancing service integration and regional presence in health crisis management. The contract demands proficiency in service delivery that supports mental health intervention through text messaging, providing an opening for businesses with experience in digital health communications and support networks.

## Notice

The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is seeking to appoint a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service. The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0e6dc36d-fc70-4521-b80a-12796dc7a41e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2025 |
| Submission deadline | 13 Oct 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 23 Feb 2026 - 30 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD |
| Locality | FULBOURN |
| Post town | Cambridge |
| Postcode | CB21 5XB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | South Cambridgeshire |
| Electoral ward | Fen Ditton & Fulbourn |
| Westminster constituency | South Cambridgeshire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85323000 - Community health services

## Release History

- 12 Sep 2025 at 10:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0e6dc36d-fc70-4521-b80a-12796dc7a41e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0e6dc36d-fc70-4521-b80a-12796dc7a41e
  12th September 2025 - Opportunity notice on Contracts Finder

## Notice URLs

- https://health-family.force.com/s/Welcome

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-94338f97-cc1e-4e46-8278-a0bb3023fcc3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-94338f97-cc1e-4e46-8278-a0bb3023fcc3.json.