---
title: "CPU 7449 Contact centre software renewal"
ocid: "ocds-b5fd17-944c6075-c91a-4b24-9b4e-bd09f90421c7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-944c6075-c91a-4b24-9b4e-bd09f90421c7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-944c6075-c91a-4b24-9b4e-bd09f90421c7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-944c6075-c91a-4b24-9b4e-bd09f90421c7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NOTTINGHAM CITY COUNCIL"
published: "2024-12-12"
---

# CPU 7449 Contact centre software renewal

Buyer: NOTTINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-944c6075-c91a-4b24-9b4e-bd09f90421c7

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## Summary

Nottingham City Council has completed the procurement process for the renewal of contact centre software specifically designed for SIP telephony. This procurement falls under the "Software package and information systems" category (CPV code 48000000) and is located in England, United Kingdom. The procurement method used was a direct award, with Insight Direct (UK) Ltd as the supplier. The contract, valued at £80,825, started on 1st September 2024 and will end on 31st August 2025. This direct award contract was officially active as of 18th August 2024.

This tender offers significant opportunities for businesses specialising in software solutions for contact centre telephony, particularly those with expertise in SIP technologies. Small and medium-sized enterprises (SMEs) are well-suited to compete in such tenders due to the specific suitability criteria highlighted by Nottingham City Council. The focus on a direct award method suggests future opportunities may be available for businesses looking to establish direct relationships with public sector entities, especially in software service provision.

## Notice

Contact centre software renewal for SIP telephony

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/50281eb0-bf03-40bf-8a64-40f647c03c67 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Dec 2024 |
| Submission deadline | 1 Aug 2024 |
| Future notice date | Not specified |
| Award date | 17 Aug 2024 |
| Contract period | 31 Aug 2024 - 31 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,825 |
| Lots value | Not specified |
| Awards value | £80,825 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM CITY COUNCIL |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG2 3NG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Castle |
| Westminster constituency | Nottingham East |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 12 Dec 2024 at 11:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/50281eb0-bf03-40bf-8a64-40f647c03c67

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/50281eb0-bf03-40bf-8a64-40f647c03c67
  12th December 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.nottinghamcity.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-944c6075-c91a-4b24-9b4e-bd09f90421c7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-944c6075-c91a-4b24-9b4e-bd09f90421c7.json.