--- title: "Provision of Customer Service Practitioner Apprenticeship, NHS Bespoke - Health Education England" ocid: "ocds-b5fd17-944d2d01-e0a6-44c9-907a-62fb92725a1a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-944d2d01-e0a6-44c9-907a-62fb92725a1a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-944d2d01-e0a6-44c9-907a-62fb92725a1a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-944d2d01-e0a6-44c9-907a-62fb92725a1a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SALISBURY NHS FOUNDATION TRUST" published: "2020-06-10" --- # Provision of Customer Service Practitioner Apprenticeship, NHS Bespoke - Health Education England Buyer: SALISBURY NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-b5fd17-944d2d01-e0a6-44c9-907a-62fb92725a1a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-944d2d01-e0a6-44c9-907a-62fb92725a1a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-944d2d01-e0a6-44c9-907a-62fb92725a1a.json) ## Summary The Salisbury NHS Foundation Trust is initiating a tender for the provision of a bespoke Level 2 Customer Service Practitioner Apprenticeship, aimed at fulfilling the training needs of the NHS and public sector employers in England. The procurement process commenced on 10th June 2020 and is classified under the 'Education and training services' category, with a total estimated value of £100 million. Bidders have until 10th July 2020 to submit their proposals, with the contract set to commence on 1st September 2020 and run until 1st August 2024. The procurement will adopt an open procedure, designed to allow a wide array of providers to participate. This tender presents an excellent opportunity for training organisations that specialise in apprenticeships and vocational education, particularly those with expertise in delivering training for health and social care roles. Both national and regional providers, especially small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations, are encouraged to apply. The collaboration with Health Education England signifies a commitment to enhancing workforce development in the NHS, thus creating scope for businesses dedicated to delivering training that meets specific sector requirements. ## Notice The Level 2 Business Administration apprenticeship framework has been a vital entry level route into the NHS for many years. With the removal of this framework from 31st July 2020 and no direct replacement apprenticeship standard HEE want to ensure that the NHS can still offer a Level 2 programme to attract new talent into the NHS and also offer existing staff the opportunity to move into administration roles. HEE are therefore launching a national procurement for a NHS specific Level 2 Customer Service Practitioner apprenticeship standard and welcome bids from national and regional providers to deliver a bespoke programme that will cover the wide range of administration and patient facing roles in the NHS from 1st August 2020. Health Education England, on behalf of NHS (and other public sector) employers nationally are looking for suitably qualified apprenticeship training organisations to adapt the Customer Service Practitioner (L2) standard to reflect the business and operational needs of health and social care, whilst fulfilling all the requirements of the Standard. This may be either national providers, or a mix of national and regional (including some NHS main providers), and could be either fully delivered by the training provider, or delivered in partnership with the employers where that capability and wish to do so exists. HEE will be willing to work with the successful provider(s) to develop and adapt content, however the majority of that work will be expected to be carried out by the provider. All responses must be via Salisbury NHSFT's Bravo procurement portal, under the existing Dynamic Purchasing System for Education. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a8a84b56-9a1a-4a89-9076-eec00c6ecf88 | | Notice type | Tender Notice | | Procurement type | Dynamic | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Jun 2020 | | Submission deadline | 10 Jul 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Aug 2020 - 1 Aug 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SALISBURY NHS FOUNDATION TRUST | | Locality | SALISBURY | | Post town | Salisbury | | Postcode | SP2 8BJ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK72 Wiltshire | | Local authority | Wiltshire | | Electoral ward | Downton & Ebble Valley | | Westminster constituency | Salisbury | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 80 - Education and training services ### Codes - 80000000 - Education and training services ## Release History - 10 Jun 2020 at 11:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a8a84b56-9a1a-4a89-9076-eec00c6ecf88 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/a8a84b56-9a1a-4a89-9076-eec00c6ecf88 10th June 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9cf62548-8640-433b-9d60-09387ebdee94 Requirements Document - https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html Bravo Procurement Portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-944d2d01-e0a6-44c9-907a-62fb92725a1a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-944d2d01-e0a6-44c9-907a-62fb92725a1a.json.