---
title: "Call Handling Service"
ocid: "ocds-b5fd17-948cfa13-caf3-4ad0-8449-9661b1b4c155"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-948cfa13-caf3-4ad0-8449-9661b1b4c155"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-948cfa13-caf3-4ad0-8449-9661b1b4c155.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-948cfa13-caf3-4ad0-8449-9661b1b4c155.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND NORTH (LANCASHIRE)"
published: "2017-03-01"
---

# Call Handling Service

Buyer: NHS ENGLAND NORTH (LANCASHIRE)  
Current stage: Award  
OCID: ocds-b5fd17-948cfa13-caf3-4ad0-8449-9661b1b4c155

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-948cfa13-caf3-4ad0-8449-9661b1b4c155)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-948cfa13-caf3-4ad0-8449-9661b1b4c155.json)

## Summary

NHS England North (Lancashire) has completed a procurement process for a Dental Call Handling Service, classified under the CPV code 85130000, which encompasses dental practice and related services. The procurement was carried out using an open procedure, with an award amounting to £1,488,000. The contract period is set to commence from 1st April 2017 and will last until 31st March 2022. The service will be located in the North West region of England. The initial tender period concluded on 19th September 2016.

This tender presents a substantial opportunity for businesses in the healthcare services sector, particularly those specialising in dental practice and support services. Companies that are well-suited to compete for this contract would include those with expertise in call handling and customer service tailored to healthcare needs. The awarded contract is currently supplied by FCMS (NW) Ltd, indicating that there may be opportunities for firms seeking to collaborate or offer innovative solutions in this area.

## Notice

North of England Commissioning Support (NECS) on behalf of NHS England (Lancashire) will be carrying out a procurement for a Dental Call Handling Service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e00bb590-a45b-4231-a3e4-70ae500c2bb8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Mar 2017 |
| Submission deadline | 19 Sep 2016 |
| Future notice date | Not specified |
| Award date | 20 Dec 2016 |
| Contract period | 31 Mar 2017 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,488,000 |
| Lots value | Not specified |
| Awards value | £1,488,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND NORTH (LANCASHIRE) |
| Locality | PRESTON |
| Post town | Preston |
| Postcode | PR2 8DY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | Sharoe Green |
| Westminster constituency | Ribble Valley |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FCMS (NW |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85130000 - Dental practice and related services

## Release History

- 1 Mar 2017 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e00bb590-a45b-4231-a3e4-70ae500c2bb8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e00bb590-a45b-4231-a3e4-70ae500c2bb8
  1st March 2017 - Awarded contract notice on Contracts Finder
- http://www.mytenders.org/search/show/search_view.aspx?ID=MAR139532
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.necsu.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-948cfa13-caf3-4ad0-8449-9661b1b4c155. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-948cfa13-caf3-4ad0-8449-9661b1b4c155.json.