--- title: "Compassionate conversations training" ocid: "ocds-b5fd17-9498efa9-e7f6-47b6-973f-0d8fbe2a3297" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9498efa9-e7f6-47b6-973f-0d8fbe2a3297" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9498efa9-e7f6-47b6-973f-0d8fbe2a3297.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9498efa9-e7f6-47b6-973f-0d8fbe2a3297.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS ENGLAND" published: "2021-10-06" --- # Compassionate conversations training Buyer: NHS ENGLAND Current stage: Tender OCID: ocds-b5fd17-9498efa9-e7f6-47b6-973f-0d8fbe2a3297 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9498efa9-e7f6-47b6-973f-0d8fbe2a3297) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9498efa9-e7f6-47b6-973f-0d8fbe2a3297.json) ## Summary The NHS England is seeking proposals for a training programme titled "Compassionate conversations training," aimed at providing essential support to patient-facing staff in the healthcare sector. This procurement falls under the education and training services industry category, with a total value of £3,000,000. The tender process is currently active and follows an open procurement method, having commenced with a publication date of 6th October 2021. Interested suppliers have until 5th November 2021 to submit their bids, with the contract expected to begin on 10th December 2021 and run until 31st March 2022. The training will roll out in two Lots, targeting a total of 21,000 places across various NHS settings in England. This tender represents a significant opportunity for businesses in the training and development sector, particularly those specialising in staff training, management training, and personal development. Companies with experience in delivering comprehensive training solutions tailored for the NHS or similar healthcare organisations would be well-suited to compete. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are also encouraged to participate, as the procurement is designed to foster inclusivity and support diverse suppliers. Engaging in this contract can enhance a business's profile and establish long-term relationships within the public healthcare sector. ## Notice The NHS People Plan 2020-21 sets out a number of key ambitions that will support our drive to make sure our colleagues have the practical and emotional support they need to do their jobs. Our aim is to build on the support provided during the COVID-19 response and make sure it continues. Despite the pandemic bringing a compassionate and positive focus on the NHS, more recently there has been a noted increase in the number of incidents of uncivil behaviour towards NHS staff, particularly those in patient-facing roles. There are colleagues who have shared their experience of challenging or negative behaviour, inappropriate language and difficult conversations, and how this has impacted on their health and wellbeing. If not handled correctly, this can impact on motivation and potentially increase an individual's intention to leave. After completion of an engagement exercise with a number of Integrated Care Systems (ICSs) and regional colleagues, it was identified that there is a clear need to support NHS colleagues, in particular patient facing staff, to be able to manage potential difficult situations safely. It is therefore important that we address this and equip colleagues with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. Our intention is to commission a training course that will be offered to front line, patient facing NHS staff, to equip them with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. This training programme is being commissioned in two Lots, with 7,000 places (specifically targeted at primary care staff) being requested in Lot 1, and 14,000 places (targeted at NHS staff working in hospitals, trusts and community care) being requested in Lot 2. Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login * Once logged in click 'Find Opportunities' and search for 'National training programme for NHS staff - Compassionate conversations' * Click 'Register Interest' * Once you have registered your interest you will be able to view the Requirements and submit a response to the question within the portal * Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and: o Click on 'My proposals & Quotes' o Click the relevant Project Title o Click 'Messages' & 'New Message' ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/80ed7ac4-9dd0-4550-b5c2-50c8985250a2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Oct 2021 | | Submission deadline | 5 Nov 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 10 Dec 2021 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £3,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7UE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 80 - Education and training services ### Codes - 79632000 - Personnel-training services - 79633000 - Staff development services - 80000000 - Education and training services - 80511000 - Staff training services - 80532000 - Management training services - 80570000 - Personal development training services ## Release History - 6 Oct 2021 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/80ed7ac4-9dd0-4550-b5c2-50c8985250a2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/80ed7ac4-9dd0-4550-b5c2-50c8985250a2 6th October 2021 - Opportunity notice on Contracts Finder ## Notice URLs - https://health-family.force.com/login ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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