---
title: "Compassionate conversations training"
ocid: "ocds-b5fd17-949b4922-fa83-4196-9ee0-d3d2950a7016"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-949b4922-fa83-4196-9ee0-d3d2950a7016"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-949b4922-fa83-4196-9ee0-d3d2950a7016.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-949b4922-fa83-4196-9ee0-d3d2950a7016.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2022-01-31"
---

# Compassionate conversations training

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-949b4922-fa83-4196-9ee0-d3d2950a7016

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## Summary

The NHS England has recently awarded a contract for the "Compassionate conversations training" programme, aimed at enhancing the support and skills of NHS frontline staff in managing difficult interactions with compassion. This project falls within the education and training services industry category and is centred in Leeds, England. The procurement process utilised an open procedure, with a total contract value of £3,000,000. The contract period is set to commence on 10 December 2021 and will conclude on 31 March 2022, after an initial tender period that ended on 5 November 2021.

This tender presents a valuable opportunity for businesses specialising in training services, particularly those offering programmes in staff development, management training, and personal development. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the focus is on equipping NHS staff with essential skills to maintain their wellbeing while handling challenging situations. Companies with experience in delivering tailored training solutions within the healthcare sector could find this project particularly aligned with their offerings.

## Notice

he NHS People Plan 2020-21 sets out a number of key ambitions that will support our drive to make sure our colleagues have the practical and emotional support they need to do their jobs. Our aim is to build on the support provided during the COVID-19 response and make sure it continues. Despite the pandemic bringing a compassionate and positive focus on the NHS, more recently there has been a noted increase in the number of incidents of uncivil behaviour towards NHS staff, particularly those in patient-facing roles. There are colleagues who have shared their experience of challenging or negative behaviour, inappropriate language and difficult conversations, and how this has impacted on their health and wellbeing. If not handled correctly, this can impact on motivation and potentially increase an individual's intention to leave. After completion of an engagement exercise with a number of Integrated Care Systems (ICSs) and regional colleagues, it was identified that there is a clear need to support NHS colleagues, in particular patient facing staff, to be able to manage potential difficult situations safely. It is therefore important that we address this and equip colleagues with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. Our intention is to commission a training course that will be offered to front line, patient facing NHS staff, to equip them with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. This training programme is being commissioned in two Lots, with 7,000 places (specifically targeted at primary care staff) being requested in Lot 1, and 14,000 places (targeted at NHS staff working in hospitals, trusts and community care) being requested in Lot 2.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/85760fee-49aa-48f4-8f56-d5a84c256d88 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2022 |
| Submission deadline | 5 Nov 2021 |
| Future notice date | Not specified |
| Award date | 20 Dec 2021 |
| Contract period | 10 Dec 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | £1,186,375 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ESCALLA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 79632000 - Personnel-training services
- 79633000 - Staff development services
- 80000000 - Education and training services
- 80511000 - Staff training services
- 80532000 - Management training services
- 80570000 - Personal development training services

## Release History

- 31 Jan 2022 at 15:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/85760fee-49aa-48f4-8f56-d5a84c256d88

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/85760fee-49aa-48f4-8f56-d5a84c256d88
  31st January 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-949b4922-fa83-4196-9ee0-d3d2950a7016. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-949b4922-fa83-4196-9ee0-d3d2950a7016.json.