---
title: "ITS180001 Contact Centre Systems Support"
ocid: "ocds-b5fd17-94fee305-e9ff-4ef9-bdd1-c2209d2163dc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-94fee305-e9ff-4ef9-bdd1-c2209d2163dc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-94fee305-e9ff-4ef9-bdd1-c2209d2163dc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-94fee305-e9ff-4ef9-bdd1-c2209d2163dc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS CITY COUNCIL"
published: "2018-01-18"
---

# ITS180001 Contact Centre Systems Support

Buyer: LEEDS CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-94fee305-e9ff-4ef9-bdd1-c2209d2163dc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-94fee305-e9ff-4ef9-bdd1-c2209d2163dc)  
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## Summary

The procurement process pertains to the title "ITS180001 Contact Centre Systems Support," initiated by Leeds City Council, which is located in the Yorkshire and the Humber region of the United Kingdom. This project falls under the telecommunications industry category and is classified as a service procurement. The contract, valued at £164,000, was awarded on 15 January 2018, with an active contract period starting from 1 April 2018 and concluding on 31 March 2019. The procurement method used was a selective process with a restricted procedure, and the tender period officially ended on 31 December 2017.

This tender presents a significant opportunity for businesses specialising in telecommunications equipment, maintenance services, and contact centre support. Companies that can effectively deliver technical support and maintenance for telephony systems may find this contract particularly appealing. While the successful supplier, Sabio Ltd, is a large enterprise, smaller firms in the telecommunications sector could also leverage this information to identify potential partnerships or seek similar future tenders that match their service offerings and capacities.

## Notice

Support and Maintenance of Council Contact Centre telephony estate

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bed518eb-f9da-4772-aad0-2b56dbdd99ae |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2018 |
| Submission deadline | 31 Dec 2017 |
| Future notice date | Not specified |
| Award date | 15 Jan 2018 |
| Contract period | 31 Mar 2018 - 31 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £164,000 |
| Lots value | Not specified |
| Awards value | £164,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS CITY COUNCIL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 1UR |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 50 - Repair and maintenance services

### Codes

- 32400000 - Networks
- 32500000 - Telecommunications equipment and supplies
- 50330000 - Maintenance services of telecommunications equipment

## Release History

- 18 Jan 2018 at 11:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bed518eb-f9da-4772-aad0-2b56dbdd99ae

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bed518eb-f9da-4772-aad0-2b56dbdd99ae
  18th January 2018 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.leeds.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-94fee305-e9ff-4ef9-bdd1-c2209d2163dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-94fee305-e9ff-4ef9-bdd1-c2209d2163dc.json.