---
title: "FIRST LINE OUT OF HOURS SERVICE DESK"
ocid: "ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2026-07-28"
---

# FIRST LINE OUT OF HOURS SERVICE DESK

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194.json)

## Summary

The procurement process, led by the Maritime and Coastguard Agency (MCA), focused on awarding a contract for the "First Line Out Of Hours Service Desk." This service, classified under the industry category of software support services, is to operate continuously throughout the year, providing out-of-hours IT support. The successful contract, awarded to XMA Limited, covers service delivery not only in the United Kingdom but also across the British Overseas Territories, Channel Islands, Isle of Man, Europe, and the Rest of the World. The procurement method was selective, utilizing a call-off from a framework agreement, with key dates included in the tender period and contract duration from 19th May 2026 to 19th May 2028.

This tender represents a significant opportunity for businesses in the software support services sector, particularly those capable of providing round-the-clock service desk solutions. Such contracts are well-suited for established, large-scale enterprises that can meet the operational scope and geographic spread demanded by the MCA. By securing this award, businesses can enhance their market reputation and access further opportunities in government and international contracts, ultimately contributing to business growth and expansion.

## Notice

The IT Service Desk requires an Out-of-Hours service operating seven days a week, covering 17:00-07:00 on weekdays, and providing full 24-hour coverage across weekends and bank holidays, totalling 365 days a year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5c8401c3-6f98-427b-9ffd-8a67b339df92 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jul 2026 |
| Submission deadline | 4 Feb 2026 |
| Future notice date | Not specified |
| Award date | 18 May 2026 |
| Contract period | 18 May 2026 - 19 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £194,056 |
| Lots value | Not specified |
| Awards value | £194,056 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 28 Jul 2026 at 10:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5c8401c3-6f98-427b-9ffd-8a67b339df92

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5c8401c3-6f98-427b-9ffd-8a67b339df92
  28th July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194.json.