---
title: "ESFA Evaluation of the National Careers Service Through Customer Satisfaction and Progression Surveys"
ocid: "ocds-b5fd17-95689940-53df-4fea-8fa0-29813bca8aca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-95689940-53df-4fea-8fa0-29813bca8aca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-95689940-53df-4fea-8fa0-29813bca8aca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-95689940-53df-4fea-8fa0-29813bca8aca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-05-11"
---

# ESFA Evaluation of the National Careers Service Through Customer Satisfaction and Progression Surveys

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-95689940-53df-4fea-8fa0-29813bca8aca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-95689940-53df-4fea-8fa0-29813bca8aca)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-95689940-53df-4fea-8fa0-29813bca8aca.json)

## Summary

The procurement process involves the Department for Education, which awarded a contract for the project titled "ESFA Evaluation of the National Careers Service Through Customer Satisfaction and Progression Surveys". This project falls under the education and training services category and is located in England. The procurement method used was selective, involving a call-off from a framework agreement. The contract was active from 19th August 2019 to 31st March 2021, with a total value of £433,450. The awarded contract notice was published on 11th May 2021.

This tender presents significant opportunities for businesses in the education sector, particularly those with expertise in customer satisfaction assessment and survey execution. Small and medium-sized enterprises (SMEs) and voluntary and community sector organisations (VCSEs) may find this particularly relevant, as they are suited to provide the services outlined in the contract. Businesses offering qualitative and quantitative research capabilities can leverage this opportunity to expand their portfolios and engage with government contracts.

## Notice

This programme contacts customers each month on the Agency's behalf. The contractor conducts comprehensive 15 minute interviews with each customer to gather their views about their experience of the National Careers Service and whether it met their expectations and helped them to progress in learning or work.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/98e4bfa3-ec75-4f21-8035-7e3d8c23d89b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 May 2021 |
| Submission deadline | 5 Oct 2018 |
| Future notice date | Not specified |
| Award date | 18 Aug 2019 |
| Contract period | 18 Aug 2019 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £433,450 |
| Lots value | Not specified |
| Awards value | £433,450 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 11 May 2021 at 14:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/98e4bfa3-ec75-4f21-8035-7e3d8c23d89b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/98e4bfa3-ec75-4f21-8035-7e3d8c23d89b
  11th May 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fb7a3f67-8842-412a-81b8-785775404a30

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-95689940-53df-4fea-8fa0-29813bca8aca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-95689940-53df-4fea-8fa0-29813bca8aca.json.