---
title: "Customer Strategy Delivery Partner"
ocid: "ocds-b5fd17-9577d4c7-05d6-4c38-8eb0-ffed7fae27e8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9577d4c7-05d6-4c38-8eb0-ffed7fae27e8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9577d4c7-05d6-4c38-8eb0-ffed7fae27e8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9577d4c7-05d6-4c38-8eb0-ffed7fae27e8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES"
published: "2022-02-17"
---

# Customer Strategy Delivery Partner

Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES  
Current stage: Award  
OCID: ocds-b5fd17-9577d4c7-05d6-4c38-8eb0-ffed7fae27e8

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## Summary

The Royal Borough of Kingston upon Thames recently awarded a contract titled "Customer Strategy Delivery Partner" as part of its Customer Fulfillment Programme, which aims to enhance the delivery of services to residents. The tender, categorised under project management consultancy services (CPV code: 72224000), was awarded on 26 January 2022, following a mini-competition under Lot 1 of the ESPO 664_21 Consultancy Services framework. The contract has a value of £298,015 and is set to run from 1 February 2022 to 31 October 2022, with the initial tender period ending on 16 December 2021, indicating a complete procurement stage.

This engagement presents substantial growth opportunities for consulting firms, particularly those with strengths in project management and service transformation within the public sector. Businesses focusing on innovative approaches to service delivery that align with digital transformation initiatives would be ideally suited to respond to future procurements of a similar nature. The nature of the contract indicates a preference for experienced providers who can help public organisations navigate significant efficiency improvements and meet the evolving needs of local communities.

## Notice

The Customer Fulfillment Programme is one of the key priorities in the transformation programme with the appointment of a delivery partner vital in supporting the Council to deliver significant savings. With the aim to significantly redesign and reimagine these services so they; better meet resident needs; are digital by default and are; as efficient as possible in line with the borough's wider vision for Transformation. A mini-competition was held under Lot 1 - Business Services of the ESPO 664_21 Consultancy Services framework. The contract award is for a 9 month duration.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2d3eb8a3-1702-4a90-b4da-b9bcffd61ff5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2022 |
| Submission deadline | 16 Dec 2021 |
| Future notice date | Not specified |
| Award date | 26 Jan 2022 |
| Contract period | 1 Feb 2022 - 31 Oct 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £298,015 |
| Lots value | Not specified |
| Awards value | £298,015 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 31TEN CONSULTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72224000 - Project management consultancy services

## Release History

- 17 Feb 2022 at 09:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2d3eb8a3-1702-4a90-b4da-b9bcffd61ff5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2d3eb8a3-1702-4a90-b4da-b9bcffd61ff5
  17th February 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kingston.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9577d4c7-05d6-4c38-8eb0-ffed7fae27e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9577d4c7-05d6-4c38-8eb0-ffed7fae27e8.json.