---
title: "Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support."
ocid: "ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PLATFORM HOUSING GROUP"
published: "2024-12-12"
---

# Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

Buyer: PLATFORM HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea

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## Summary

Platform Housing Group has concluded the procurement process for a Secondary Contact Centre call handling service, with the objective of providing phone cover 24/7/365 to support call handling during peak times, low resourcing periods, mandatory training, and other ad hoc requirements. This contract, which belongs to the call centre industry category, covers a wide geographical area including the United Kingdom, Europe, and other regions. The procurement stage is completed with the contract awarded on 12 December 2024. The contract period is set to start on 1 March 2025 and will continue until 28 February 2028, with a contract value of £246,240. The process employed an open procedure (above threshold) method.

This tender represents a significant business growth opportunity for companies specialising in call centre services. The requirement for 24/7/365 cover means that businesses with robust resourcing and operational capabilities are well-suited to compete. The service will help Platform Housing Group manage their call volumes efficiently, ensuring continuous and reliable customer support. The tender is ideal for organisations that can deliver high-quality call handling services and have the infrastructure to support continuous operation without interruptions.

## Notice

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/56c24443-aa9c-40de-8964-c89cda7f46a1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Dec 2024 |
| Submission deadline | 25 Oct 2024 |
| Future notice date | Not specified |
| Award date | 12 Dec 2024 |
| Contract period | 1 Mar 2025 - 28 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £550,000 |
| Lots value | Not specified |
| Awards value | £246,240 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLATFORM HOUSING GROUP |
| Locality | SOLIHULL |
| Post town | Birmingham |
| Postcode | B37 7YD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MANGO DIRECT MARKETING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 12 Dec 2024 at 16:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/56c24443-aa9c-40de-8964-c89cda7f46a1
- 26 Sep 2024 at 08:21 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a6ddcb56-1840-482d-85dd-ab4ab8232c70

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/56c24443-aa9c-40de-8964-c89cda7f46a1
  12th December 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a6ddcb56-1840-482d-85dd-ab4ab8232c70
  26th September 2024 - Opportunity notice on Contracts Finder
- https://supplierlive.proactisp2p.com/Account/Login
  Other Information can be found at

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea.json.