---
title: "External Independent Review of GMC Escalated Customer Complaints"
ocid: "ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2018-10-30"
---

# External Independent Review of GMC Escalated Customer Complaints

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Award  
OCID: ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5)  
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## Summary

The General Medical Council (GMC) has concluded a procurement process for an external independent review of escalated customer complaints, with a contract value of £86,400. The procurement method used was an open procedure, and the contract period runs from 1st April 2018 to 31st March 2021. The project, classified under performance review services, targeted locations in the North West and London, and was initiated in response to the effectiveness of the GMC's complaints handling. The tender period ended on 1st January 2018.

This opportunity is particularly suitable for small and medium-sized enterprises (SMEs) specialising in performance review and consultancy services. Businesses that have expertise in complaint management systems and can demonstrate successful previous engagements in similar reviews may find this a lucrative avenue for growth. Competing organisations should prepare to showcase their capabilities in providing independent assessments that enhance customer satisfaction and service improvements.

## Notice

The GMC is inviting quotes for an independent review and advice service. This service would have the responsibility of reviewing the effectiveness of our complaints handling in certain customer complaints which have been handled in accordance with our internal complaints policy and where the complainant remains dissatisfied with our responses. The complaints to be reviewed will be identified by the GMC with reference to certain set criteria. This will not be an automatic right for complainants.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6f9b9654-de18-46d8-befa-5490cdc62333 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Oct 2018 |
| Submission deadline | 1 Jan 2018 |
| Future notice date | Not specified |
| Award date | 5 Mar 2018 |
| Contract period | 31 Mar 2018 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £86,400 |
| Lots value | Not specified |
| Awards value | £86,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD North West (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CH&I ASSOCIATES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79313000 - Performance review services

## Release History

- 30 Oct 2018 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6f9b9654-de18-46d8-befa-5490cdc62333

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6f9b9654-de18-46d8-befa-5490cdc62333
  30th October 2018 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT155775
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.gmc-uk.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5.json.