---
title: "Registrant Emotional Support Helpline"
ocid: "ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NURSING AND MIDWIFERY COUNCIL"
published: "2026-01-27"
---

# Registrant Emotional Support Helpline

Buyer: NURSING AND MIDWIFERY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261.json)

## Summary

The Nursing and Midwifery Council (NMC), based in London, England, has concluded a procurement process for the "Registrant Emotional Support Helpline," classified under the "Helpdesk and support services" category (CPV: 72253000). The procurement, conducted under a limited procurement method for a competitive quotation below the threshold, was awarded to CNLR HORIZONS LIMITED. This award was active from 8th November 2022 and will run until 10th April 2026, with the contract valued at £84,035. The procurement process ensures a consistent delivery of support services available 24/7 across the United Kingdom, aligning with client demand and NMC requirements.

This opportunity presents significant growth potential for businesses in the support services industry, especially those capable of providing scalable and comprehensive helpline services. Small and medium-sized enterprises (SMEs) with expertise in psychological support and customer service, particularly those familiar with GDPR, safeguarding, and confidentiality, would find this contract beneficial. The NMC's emphasis on flexibility and extensive national experience indicates an appealing opportunity for businesses that can offer high-quality, tailored support to registrants involved in the Fitness to Practise process, thus enhancing their service offering and market reach.

## Notice

To provide an easily accessible telephone support line where Registrants, involved in our FtP process, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6a238175-ac1e-45b1-bde8-b55439eea9b7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jan 2026 |
| Submission deadline | 3 Oct 2022 |
| Future notice date | Not specified |
| Award date | 8 Nov 2022 |
| Contract period | 8 Nov 2022 - 10 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £84,035 |
| Lots value | Not specified |
| Awards value | £84,035 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NURSING AND MIDWIFERY COUNCIL |
| Locality | LONDON |
| Post town | West London |
| Postcode | W1B 1PZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CNLR HORIZONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 27 Jan 2026 at 11:31 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a238175-ac1e-45b1-bde8-b55439eea9b7
- 5 Sep 2023 at 10:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6a238175-ac1e-45b1-bde8-b55439eea9b7
- 15 Jul 2022 at 10:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/607af90b-03f8-454f-9588-ba5d9f0b48e3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6a238175-ac1e-45b1-bde8-b55439eea9b7
  27th January 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/607af90b-03f8-454f-9588-ba5d9f0b48e3
  15th July 2022 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-95b61341-c8b1-4e49-aad3-201072dd7261.json.