--- title: "ROH/ BSOL ICS Telephony Replacement Managed Service" ocid: "ocds-b5fd17-95d1730f-84f0-4aac-b4f5-c969e7c9cb5b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-95d1730f-84f0-4aac-b4f5-c969e7c9cb5b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-95d1730f-84f0-4aac-b4f5-c969e7c9cb5b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-95d1730f-84f0-4aac-b4f5-c969e7c9cb5b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST" published: "2023-06-26" --- # ROH/ BSOL ICS Telephony Replacement Managed Service Buyer: THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-b5fd17-95d1730f-84f0-4aac-b4f5-c969e7c9cb5b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-95d1730f-84f0-4aac-b4f5-c969e7c9cb5b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-95d1730f-84f0-4aac-b4f5-c969e7c9cb5b.json) ## Summary The Royal Orthopaedic Hospital NHS Foundation Trust is looking to award a 5-year contract for a cloud-based telephony replacement managed service, open for tender until September 8, 2023. The Trust, based in Birmingham, UK, with a turnover of £120m, is seeking suppliers to upgrade their existing Siemens ISDX system to a modern telephony solution, with the contract period starting on January 15, 2024. This tender provides an opportunity for businesses in the telephone equipment and software industry to compete for a contract with a major healthcare provider. Small and medium-sized enterprises (SMEs) in the telecommunications sector would be well-suited to submit a bid for this open procedure tender above threshold. Interested parties can register and apply via the Atamis e-sourcing portal to participate in this significant procurement opportunity. ## Notice The Royal Orthopaedic Hospital NHS Foundation Trust are seeking to award a 5 year contract with the option to extend for a further 5 years (subject to review in year 3 of the extension) for the delivery of a complete cloud based telephony replacement managed service with the option for other BSOL ICS (BSOL) Trust's/ Organisation's to join at a later date. The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) is a specialist hospital located in Birmingham UK. One of the largest orthopaedic units in Europe, the ROH offer a comprehensive range of surgical and non-surgical treatment. The Trust employs 1,600 staff and has a PS120m turnover, treating 12k inpatients and 55k outpatients annually. The ROH delivers the most elective orthopaedic procedures in the UK and was founded over 200 years ago, owning a long-standing heritage of orthopaedic excellence and innovation. The Trust is a centre of excellence for joint replacement, oncology, spinal services and musculoskeletal care and conducts pioneering research in world-class facilities. ROH partners with many academic partners to deliver teaching and training for the next generation of orthopaedic clinicians. The Trust mission is to reduce pain and restore independence to help people live healthy, active, fulfilling lives. The Trust values are Compassion, Openness, Pride, Innovation, Excellence and Respect. ROH are at the mercy of a very old Siemens ISDX and parts and experience are both in short supply, failures are commonplace, and this causes significant issues when dealing with patients The position within ROH is rather more pressing than within other trusts as they have a burning platform to contend with. A siemens ISDX. The ISDX product lifecycle was announced as end-of-sale by Siemens/Unify on 30th June 2016. ROH currently requires that its entire estate be upgraded from its current TDM platform and moved to the cloud. ROH currently sub-contracts its switchboard services from UHB and the system is currently configured for 391 DDI lines, (Daisy Group) 15 Digital lines and 786 extensions serving 1500 users many of these are shared desk phones. Fixed lines are provided by Virgin Media. MS Teams is used for conference services. All users currently have an E3 licence. As part of this bid it is also required that the service be decommissioned and disposed of once the staff are transitioned onto the new service. There will be a period of transition in that support may need to be provided to the old system before decommissioning. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk Alternatively, please see attached a guide provided within the notes and attachments section. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d5bbd6f6-0efe-46f5-93cd-b99c4240bcc2 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Jun 2023 | | Submission deadline | 8 Sep 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 15 Jan 2024 - 14 Jan 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B15 1NU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Edgbaston | | Westminster constituency | Birmingham Edgbaston | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems ### Codes - 32429000 - Telephone network equipment - 32524000 - Telecommunications system - 32543000 - Telephone switchboards - 32550000 - Telephone equipment - 48000000 - Software package and information systems ## Release History - 26 Jun 2023 at 14:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d5bbd6f6-0efe-46f5-93cd-b99c4240bcc2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d5bbd6f6-0efe-46f5-93cd-b99c4240bcc2 26th June 2023 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e3e77927-2520-4745-b59c-d803cb7b8d23 Atamis_Supplier_User_Guide ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-95d1730f-84f0-4aac-b4f5-c969e7c9cb5b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-95d1730f-84f0-4aac-b4f5-c969e7c9cb5b.json.