---
title: "Engagement Platform"
ocid: "ocds-b5fd17-95da43a6-904f-47e4-ae4f-e6c0b4e5c470"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-95da43a6-904f-47e4-ae4f-e6c0b4e5c470"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-95da43a6-904f-47e4-ae4f-e6c0b4e5c470.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-95da43a6-904f-47e4-ae4f-e6c0b4e5c470.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2025-06-04"
---

# Engagement Platform

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-b5fd17-95da43a6-904f-47e4-ae4f-e6c0b4e5c470

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-95da43a6-904f-47e4-ae4f-e6c0b4e5c470)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-95da43a6-904f-47e4-ae4f-e6c0b4e5c470.json)

## Summary

The Care Quality Commission (CQC), located in Newcastle upon Tyne, England, has completed the award stage of their procurement process to secure an engagement platform for Healthwatch England. The contract, titled "Engagement Platform," falls under the industry category of Software packages and information systems, with additional relevance in IT services. The procurement was executed through the CCS G Cloud 14 Framework Agreement, utilising a selective method via a call-off from a framework agreement. This contract, valued at £108,528, spans an initial period of 26 months with potential extensions up to 24 months. The contract commenced on 30th April 2025 and is set to conclude by 29th June 2029.

This procurement presents substantial opportunities for businesses in the consulting and software development sectors, especially those specialising in cloud software solutions. While the contract is awarded to DNU Zoom Video Communications Inc., it demonstrates the scope for other similar organisations to engage with public sector entities like the CQC. Such tenders are ideal for businesses looking to expand their clientele within public health services and software systems, albeit requiring a manageable scale due to the suitability criteria outlined by the CQC.

## Notice

This is a Contract Award Notice. The Care Quality Commission on behalf of Healthwatch England requires an engagement platform. This procurement was undertaken through the CCS G Cloud 14 Framework Agreement (RM1557.14), Lot 2 Cloud Software, following the Direct Award process. The Contract is awarded for an initial period of 26 months with an option to extend for up to 24 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC HWE 028

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/48d26d8d-b0ee-4163-9d98-8b47d01b72da |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2025 |
| Submission deadline | 30 Jan 2025 |
| Future notice date | Not specified |
| Award date | 29 Apr 2025 |
| Contract period | 29 Apr 2025 - 29 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £108,528 |
| Lots value | Not specified |
| Awards value | £108,528 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DNU ZOOM VIDEO COMMUNICATIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Jun 2025 at 09:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48d26d8d-b0ee-4163-9d98-8b47d01b72da

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/48d26d8d-b0ee-4163-9d98-8b47d01b72da
  4th June 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b21a635a-37e1-42b6-8966-6a5c25b97025
  RM1557.14-G-Cloud-14-Lots-1-3-Call-Off-Contract Final - CQC-HVE and Zoom_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-95da43a6-904f-47e4-ae4f-e6c0b4e5c470. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-95da43a6-904f-47e4-ae4f-e6c0b4e5c470.json.