---
title: "Customer Experience Intelligence Partner"
ocid: "ocds-b5fd17-95dba2b5-6126-4824-b9a5-142fd2f52067"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-95dba2b5-6126-4824-b9a5-142fd2f52067"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-95dba2b5-6126-4824-b9a5-142fd2f52067.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-95dba2b5-6126-4824-b9a5-142fd2f52067.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2019-10-03"
---

# Customer Experience Intelligence Partner

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-95dba2b5-6126-4824-b9a5-142fd2f52067

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## Summary

The procurement process for the "Customer Experience Intelligence Partner" contract was undertaken by Highways England, focusing on service provision within the research and development consultancy industry. This tender, which involved a value of £400,000, was awarded on 26th September 2019, with the contract commencing on 1st October 2019 and set to conclude by 30th September 2021. The procurement method was selective, executed via a call-off from a framework agreement, with the tender period having ended on 11th September 2019. The delivery addresses for the services include regions across the British Overseas Territories, Europe, and the United Kingdom.

This tender presents significant opportunities for businesses aiming to expand within the research consultancy sector. Companies with expertise in customer experience, data analytics, and road user charging schemes would be particularly well-suited to compete, especially small and medium-sized enterprises (SMEs) given the tender’s suitability for them. Engaging in such innovative projects can enhance a company's portfolio and introduce them to collaboration with major public sector organisations like Highways England.

## Notice

To work with Highways England as a Customer Experience Intelligence Partner during the re-procurement of the entire Dart Charge Service. The service will encourage 100% compliance and provide a frictionless customer-centric, multi-channel, socially inclusive road user charging scheme which is compliant with the UK government service standard. We are looking for a scalable and technologically mature service, which enables interoperability with other services, recognising the importance of data as an asset. This will be a state-of-the-art road user charging scheme, adaptable to changing policy objectives the changing ways in which the public interact with mobility services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dc66ee1f-ca8b-4370-986f-1f062c2767d3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2019 |
| Submission deadline | 11 Sep 2019 |
| Future notice date | Not specified |
| Award date | 25 Sep 2019 |
| Contract period | 30 Sep 2019 - 30 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | £400,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6HA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NOMENSA |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73200000 - Research and development consultancy services
- 73210000 - Research consultancy services
- 73300000 - Design and execution of research and development

## Release History

- 3 Oct 2019 at 14:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dc66ee1f-ca8b-4370-986f-1f062c2767d3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dc66ee1f-ca8b-4370-986f-1f062c2767d3
  3rd October 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-95dba2b5-6126-4824-b9a5-142fd2f52067. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-95dba2b5-6126-4824-b9a5-142fd2f52067.json.