--- title: "Income Recovery Assistant (18.1.22)" ocid: "ocds-b5fd17-95e98241-ff67-460f-abd4-e27b5d875b15" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-95e98241-ff67-460f-abd4-e27b5d875b15" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-95e98241-ff67-460f-abd4-e27b5d875b15.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-95e98241-ff67-460f-abd4-e27b5d875b15.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-01-18" --- # Income Recovery Assistant (18.1.22) Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-95e98241-ff67-460f-abd4-e27b5d875b15 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-95e98241-ff67-460f-abd4-e27b5d875b15) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-95e98241-ff67-460f-abd4-e27b5d875b15.json) ## Summary The Sandwell Metropolitan Borough Council is seeking an Income Recovery Assistant, a role characterised by its focus on managing and recovering arrears of rent and court costs from tenants. This opportunity falls under the services category with a focus on temporary personnel supply, and it is based in West Midlands, United Kingdom. The tender, which has an open procurement method, is currently in the Tender stage, with a deadline for submissions set for Friday, 21 January 2022, at 3:00 PM. The successful candidate will be expected to start as soon as possible on a 12-week contract with a rate of £10.83 per hour. This tender represents a significant opportunity for businesses in the staffing and recruitment sector, particularly those with experience in temporary staffing solutions for local authorities or similar organisations. Businesses with capabilities in providing administrative support, excellent customer service, and a thorough understanding of housing finance and universal credit processes would be particularly well-suited. The open procedure encourages competition, allowing agencies to demonstrate their expertise in a challenging office environment, making this an ideal opportunity for growth in the public sector procurement landscape. ## Notice Income Recovery Assistant Rate of Pay: PS10.83 per hour (PAYE) Hours: 37 Monday to Friday Location: Working from Home Start Date: ASAP, for 12 weeks Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: The Service is responsible for the managing, monitoring and recovering arrears of rent and court costs from current and former tenants. You will be a key player in ensuring timely action is taken to manage the universal credit landlord's portal and in applying for managed payments/third party deductions. We are looking for applicant who can demonstrate the following: * One years' experience of working in a busy & challenging office environment * Excellent customer service skills * Highly organised and understand the importance of attention to detail * Ability to use own initiative and to work as part of a team * Experience of working with a number of different ICT packages * Numeracy & Literacy level 2 or equivalent * Knowledge of universal credit would be an advantage Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. Please note this advert is also out with our Master Vendor This role falls inside of IR35 You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Friday 21 January 2022 at 3.00pm Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1d731eb4-0fbd-45ca-b99a-cfb9b3290f1b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Jan 2022 | | Submission deadline | 21 Jan 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 24 Jan 2022 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,634 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 18 Jan 2022 at 11:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1d731eb4-0fbd-45ca-b99a-cfb9b3290f1b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1d731eb4-0fbd-45ca-b99a-cfb9b3290f1b 18th January 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-95e98241-ff67-460f-abd4-e27b5d875b15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-95e98241-ff67-460f-abd4-e27b5d875b15.json.