---
title: "GB-Sheffield: Customer Journey Mapping"
ocid: "ocds-b5fd17-95f9e26e-dbd0-4b1c-9c67-e235b7eed3c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-95f9e26e-dbd0-4b1c-9c67-e235b7eed3c9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-95f9e26e-dbd0-4b1c-9c67-e235b7eed3c9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-95f9e26e-dbd0-4b1c-9c67-e235b7eed3c9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH BUSINESS BANK"
published: "2020-02-10"
---

# GB-Sheffield: Customer Journey Mapping

Buyer: BRITISH BUSINESS BANK  
Current stage: Award  
OCID: ocds-b5fd17-95f9e26e-dbd0-4b1c-9c67-e235b7eed3c9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-95f9e26e-dbd0-4b1c-9c67-e235b7eed3c9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-95f9e26e-dbd0-4b1c-9c67-e235b7eed3c9.json)

## Summary

The procurement process titled "Customer Journey Mapping" was conducted by the British Business Bank, located in Sheffield, UK. This process falls within the services industry, specifically related to digital mapping services (CPV code 71354100). The contract value is £70,325 and covers a period from 10th February 2020 to 9th August 2020. The tender period concluded on 3rd February 2020, with the award of the contract to Lens Consulting announced on the same day.

This tender presents opportunities for businesses specialising in digital mapping and consulting services, particularly those with experience in customer journey analysis. Potential suppliers, especially larger firms capable of delivering comprehensive mapping services, would be well-suited to compete for similar contracts. The involvement of a prominent organisation like the British Business Bank can also enhance a supplier's profile through association with well-regarded large-scale projects.

## Notice

Customer Journey Mapping

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1f3a8136-c6f4-4101-bfb9-1768837234bc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2020 |
| Submission deadline | 3 Feb 2020 |
| Future notice date | Not specified |
| Award date | 3 Feb 2020 |
| Contract period | 10 Feb 2020 - 9 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,325 |
| Lots value | Not specified |
| Awards value | £70,325 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH BUSINESS BANK |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2GQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LENS CONSULTING |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71354100 - Digital mapping services

## Release History

- 10 Feb 2020 at 14:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f3a8136-c6f4-4101-bfb9-1768837234bc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1f3a8136-c6f4-4101-bfb9-1768837234bc
  10th February 2020 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=471696389
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-95f9e26e-dbd0-4b1c-9c67-e235b7eed3c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-95f9e26e-dbd0-4b1c-9c67-e235b7eed3c9.json.