---
title: "Telecare Monitoring System (Software)"
ocid: "ocds-b5fd17-9602192d-7bfe-424a-a883-2b9573a81433"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9602192d-7bfe-424a-a883-2b9573a81433"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9602192d-7bfe-424a-a883-2b9573a81433.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9602192d-7bfe-424a-a883-2b9573a81433.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HANOVER HOUSING ASSOCIATION"
published: "2017-10-10"
---

# Telecare Monitoring System (Software)

Buyer: HANOVER HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-9602192d-7bfe-424a-a883-2b9573a81433

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9602192d-7bfe-424a-a883-2b9573a81433)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9602192d-7bfe-424a-a883-2b9573a81433.json)

## Summary

The Hanover Housing Association is seeking to award a contract for a Telecare Monitoring System (Software) to enhance its existing services. This initiative falls under the IT software package category and is located in Staines-Upon-Thames, England. The procurement process is currently at the award stage, with the contract set to commence on 1st October 2017 and run for three years, with options for two extensions (up to a maximum of five years). The total value of the contract is £150,000, with the award made to Volt Delta International on 15th August 2017.

This tender presents significant opportunities for businesses equipped to provide advanced IT solutions in the telecare industry. Companies specialising in software development, particularly those with expertise in monitoring systems or automation, would find this contract highly relevant. With Hanover Housing Association’s commitment to modernising their services and potentially extending their offerings to third parties, this represents a chance for growth and partnership in an evolving sector.

## Notice

CONTRACT AWARD NOTICE Hanover on Call (HOC) is seeking to upgrade its existing telecare monitoring system to achieve the following outcomes: * Alignment with Hanover's telephony and data centre infrastructure requirements as we relocate our office in 2018; * Providing modern ways of working in line with current industry standards with a greater level of automation for HOC agents and support team; * It future proofs the service to enable the service to expand to provide services to 3rd parties. The contract is for 3 years with the option to extend for one year plus one year. (Maximum of 5 year term)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2379c4a6-ee0b-428a-a227-fa0fad12847e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2017 |
| Submission deadline | 4 Jul 2017 |
| Future notice date | Not specified |
| Award date | 14 Aug 2017 |
| Contract period | 30 Sep 2017 - 30 Sep 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £430,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HANOVER HOUSING ASSOCIATION |
| Locality | STAINES-UPON-THAMES |
| Post town | Twickenham |
| Postcode | TW18 4TB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Spelthorne |
| Electoral ward | Staines |
| Westminster constituency | Spelthorne |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOLT DELTA INTERNATIONAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 10 Oct 2017 at 13:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2379c4a6-ee0b-428a-a227-fa0fad12847e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2379c4a6-ee0b-428a-a227-fa0fad12847e
  10th October 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9602192d-7bfe-424a-a883-2b9573a81433. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9602192d-7bfe-424a-a883-2b9573a81433.json.