---
title: "Process Mapping and Waiting Times"
ocid: "ocds-b5fd17-96098a79-a0fb-4179-b804-df9150b8d5e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-96098a79-a0fb-4179-b804-df9150b8d5e9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-96098a79-a0fb-4179-b804-df9150b8d5e9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-96098a79-a0fb-4179-b804-df9150b8d5e9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST"
published: "2022-11-25"
---

# Process Mapping and Waiting Times

Buyer: SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-96098a79-a0fb-4179-b804-df9150b8d5e9

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## Summary

The Surrey and Borders Partnership NHS Foundation Trust has completed a procurement process titled "Process Mapping and Waiting Times" within the Software package and information systems industry category. The Trust, located in the South East region of the United Kingdom, aimed to redevelop its waiting list management and internal reporting to align with new waiting times standards. The tender had a procurement method of selective and a tender period ending on 2022-11-07. The contract period spans from 2022-11-14 to 2023-04-14, with a total contract value of £1,536,000.

This procurement opportunity was awarded to SSG PARTNERS LIMITED, a supplier well-suited for the service contract. Small and medium-sized enterprises (SMEs) in the software solutions and systems industry would find this tender particularly relevant for business growth. The Trust's aim to enhance patient care through streamlined processes presents an opportunity for businesses with expertise in process mapping and software systems development to contribute to improving healthcare services and patient outcomes.

## Notice

The Trust would like to redevelop its waiting list management and internal reporting to support the implementation of the newly proposed waiting times standards announced by NHS England. The Trust also intends to implement a wider Patient Tracking List ("PTL") which will encompass all patients awaiting treatment, to enable visibility of the demand on services and minimise risk of delayed care and harm through reduced waiting times. A programme has been initiated which will include the development of an access policy, risk assessment governance and training. The Trust would therefore like support and subject matter expertise to develop process maps and standard operating procedures which will underpin use of its clinical records system and enable standardised care provision across care pathways. Two workstreams will apply: Wait List Process Mapping and GAP analysis Standard Operating Procedures

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2c646057-d545-4a77-b52d-453078e93d88 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2022 |
| Submission deadline | 7 Nov 2022 |
| Future notice date | Not specified |
| Award date | 24 Nov 2022 |
| Contract period | 14 Nov 2022 - 14 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £1,536,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST |
| Locality | LEATHERHEAD |
| Post town | Kingston upon Thames |
| Postcode | KT22 7AD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Leatherhead North |
| Westminster constituency | Epsom and Ewell |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SSG PARTNERS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Nov 2022 at 13:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2c646057-d545-4a77-b52d-453078e93d88

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2c646057-d545-4a77-b52d-453078e93d88
  25th November 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-96098a79-a0fb-4179-b804-df9150b8d5e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-96098a79-a0fb-4179-b804-df9150b8d5e9.json.